1 / 28

Chapter 1: Information Systems and People

Chapter 1: Information Systems and People. Learning objectives. Role of IS in organizations Three characteristics of valuable information Four components of IS MIS research areas Examples Ethical questions. Google. “Google’s mission is to organize the world’s information...”

manton
Download Presentation

Chapter 1: Information Systems and People

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Chapter 1:Information Systems and People

  2. Learning objectives • Role of IS in organizations • Three characteristics of valuable information • Four components of IS • MIS research areas • Examples • Ethical questions

  3. Google • “Google’s mission is to organize the world’s information...” • Access to information has transformed work, study and personal accomplishment • Accessibility not appropriate or desirable for some information

  4. IS in action • American Idol • California DMV • Walmart

  5. Organizations and IS • Operations management • Customer interactions • Decision making • Collaboration and teamwork • Strategic initiatives • Individual productivity

  6. 1. Managing operations • Functions to deliver goods and services • Compliance • Industry-specific operations

  7. 2. Customer interactions • CRM systems build and maintain relationships • Web-based front offices and online self-service

  8. 3. Making decisions • Data-driven decision making • Business intelligence

  9. 4. Collaborating on teams • Social networks • Online communities

  10. 5. Strategic objectives • Competitive advantage • Businesses and nonprofit organizations

  11. 6. Individual productivity • Computer software • Electronic devices

  12. Nature of information • Data • Information • Knowledge

  13. Information value • Timeliness • Accuracy • Completeness

  14. IS components • People • Technology • Processes • Data

  15. 1. People • Leaders • Managers and staff • Information technology team • User-generated content

  16. 2. Technology • Hardware • Software • Telecommunications

  17. 3. Processes • Set of activities to achieve task • Business process management

  18. 4. Data • Raw ingredient for every information system • Converted into digital format, integrated and shared across systems

  19. IS discipline • Development • Organizations • Individuals • Groups • Markets

  20. IS in business • Marketing • Finance • HR • Sales • Manufacturing • Entrepreneurship

  21. IS in nonprofitsand government • Fundraising • Updates • Micro-volunteering

  22. IT department • Chief Information Officer (CIO)

  23. Collaborating on IS

  24. Productivity • Microsoft productivity survey • Role of IT

  25. Ethical issues • Privacy • Crisis management • Reputation

  26. Summary • Role of IS in organizations • Three characteristics of valuable information • Four components of IS • MIS research areas • Examples • Promises, perils and ethics

  27. Nasdaq OMX case • Electronic trading exchange • Competes on speed • Risks

  28. Twitter case

More Related