1 / 8

GEB 3213

GEB 3213. Lecture 7: Bad News and Indirect Messages. Common Types of Bad News Messages. 1. List the three main types of bad news messages. In a Bad News Message, Aim to…. ____________ ___________ ___________ ____________. Focus Strongly on Reader in Bad News Message. ________________

mara-randolph
Download Presentation

GEB 3213

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. GEB 3213 Lecture 7: Bad News and Indirect Messages

  2. Common Types of Bad News Messages 1. List the three main types of bad news messages.

  3. In a Bad News Message, Aim to… • ____________ • ___________ • ___________ • ____________

  4. Focus Strongly on Reader in Bad News Message • ________________ • ________________ • ___________________

  5. Should You Apologize? 5. NO, not if 6. YES...if

  6. Stylistic Techniques for Softening Bad News 7. 8.

  7. The Indirect Pattern 9. List the four steps of the Indirect Approach to bad news. 10. Why is the bad news buried in the middle of the bad news message?

  8. Do Not Use Buffers When

More Related