1 / 12

Annual All-Guides Meeting & Training Session

Lexington Historical Society’s. Annual All-Guides Meeting & Training Session. Lexington Depot March 5, 2011 9:00am-12:00noon. BEST GUIDING PRACTICES. Marsha Baker Joan Pagliuca Marilyn Rea Beyer Jane Morse Alison Falotico. A Presentation and Discussion about the Guiding Profession.

marc
Download Presentation

Annual All-Guides Meeting & Training Session

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Lexington Historical Society’s Annual All-Guides Meeting & Training Session Lexington Depot March 5, 2011 9:00am-12:00noon

  2. BEST GUIDING PRACTICES Marsha Baker Joan Pagliuca Marilyn Rea Beyer Jane Morse Alison Falotico A Presentation and Discussion about the Guiding Profession

  3. Knowing Your Audience Marsha Baker

  4. Reading Cues: The Visitor and Guide K2 + C2 = E3 Joan Pagliuca

  5. K2 Know Your Audience / Know your Resources Inquisitive (?) Experts (!) Drifters (---) Listeners (.) Resources

  6. C2 Cues / Clues Use Your Tools Use Your Techniques

  7. E3 End Result Great Tour!

  8. 5 Tips for Handling Difficult Situations The QUESTIONER??? “I’ve gotta get on a bus!” The Difficult Child Marilyn Rea Beyer

  9. Marketing the Organization • DURING YOUR WELCOME • Identify house as 1 of 3 • Define Historical Society • ON YOUR TOUR • Refer to the other houses • AT YOUR GOOD-BYE • Confirm directions to other houses • Confirm all houses give 3-house discount Jane Morse

  10. Logistics of Guiding Traffic Flow Reproductions and Interactive Tour Aspects Emergencies Security / Alarms Alison Falotico

  11. Re-Opening Munroe Tavern • Dick Kollen • Elaine Doran • Rick Beyer

  12. New Tour Elementsat Buckman Tavern Alison Falotico

More Related