1 / 15

SITA Services Overview to SAPS: FY2010/11

Detailed presentation of services provided by SITA to SAPS in the fiscal year 2010/11, including SLA performance, challenges, and future strategies. Key topics covered: hosting, network, application maintenance, decentralized support, and more.

marchambault
Download Presentation

SITA Services Overview to SAPS: FY2010/11

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. SITA Presentation to Portfolio Committee on Policeon SITA Services Provided to SAPS -FY2010/11.19 October 2011By: Acting Chairperson of Board Ms Fébé Potgieter- Gqubule

  2. Scope • Introduction • 2010/2011 Service Scope per SLA against Performance • Hosting and Bureau SLAs • Network SLA • Application Maintenance & Development Services • Decentralised Network and IT equipment SupportSLA • Specialised Consulting ServicesSLA • Service contracting for 2010/11 • Actions To Remedy Service Challenges • SITA Annual Results for 2010/11 • Expiry of Contract 569 – Implications for SAPS • SITA and SAPS Strategic Priorities for 2011/12

  3. Introduction SAPS and SITA signed the following SLAs in 2010/2011: Hosting Services Network Services Application maintenance and Development Services Decentralised network and IT equipment Support Specialised Consulting Services Bureau Service for Transversal Systems The following process is followed towards contracting: ICT requirement analysis In-year performance analysis Performance targets and service scope agreement Price negotiations 3

  4. 2010/2011 Service Scope Hosting and Bureau SLA against Performance • Service Scope • 52 applications hosted • 6 Transversal system • 9 Critical systems • 18 Reporting systems • 98% guaranteed availability • Guarantee response time: • Oracle = 0.8 seconds • Adabas = 1.0 seconds • Interdepartmental Data Exchange platform rendered through Hosting services • Performance Outcomes • 99.9% availability • Oracle = 0.8 seconds • Adabas = 1.0 seconds • Challenges • Processing capacity (85% on 24 hour • Storage (not sufficient capacity – 500meg) 2010/2011 SLA (Opex): R246 m (Capex): R100 m

  5. 2010/2011 Service Scope Network SLA against Performance • Service Scope • WAN & LAN • Network Management System • eMail and Internet • PBX • IJS VPN • Communication (satellite Services) • Performance Levels • Core - 98% guaranteed availability • Remote site – 95% • Active Directory – 98% • Performance Outcomes • 99.6% avarege availability • Remote – 97% • Active Directory – 99.5% • Challenges • Active Directory – old server infrastructure • Remote site - Old Xyplex infrastructure 2010/2011 SLA (Opex): R321 m (Capex): R425 m

  6. 2010/2011 Service Scope Application Maintenance & Development ServicesSLA against Performance • Service Scope • Applications Maintenance • Corrective , Routine and data maintenance • Perfective and Adaptive Enhancements • Application Development • Development of the Investigation Case Docket Management System • Performance Outcomes • Maintained 32 applications • Completed Application System Infrastructure for the ICDMS • Criminal Case Registration of the ICDMS 70% complete • Challenges • User requirements not complete • ICDMS team not fully resourced 2010/2011 SLA (Opex): R191 m (Capex - ICDMS): R9.2 m

  7. 2010/2011 Service Scope Decentralised Network and IT equipment SupportSLA against Performance • Service Scope • First Line hardware & software support and maintenance • ICT advisory services • ICT Support Services (ITIL & COBIT) • Specialised services ( e.g: Email administrative services, HQ support& Criminal Record Centre Hardware maintenance) • Performance Levels • Faults 2010 : 193 106 reported compared to 195 181 in 2009 • Equipment supported 2010: 179 727 compared to 170 036 devices in 2009 • Upgraded network in 314 sites • Mean Time To Repair • Faults = 6 hours average on calls logs • VIP & Mission Critical = 2 hours average on calls logs • Performance Outcomes • Cabling of 314 sites completed • Mean Time To Repair: • Faults = 6 hours average on 60% of calls • VIP & Mission Critical = 2 hours average on 50% calls logs • Challenges • WAN connection outstanding due to absence of Telkom infrastructure. 2010/2011 SLA (Opex): R 472 m (Capex) – Network Upgrade:R487m Actual :R419 m

  8. 2010/2011 Service Scope Specialised Consulting ServicesSLA against Performance • Service Scope • Provision of resources for support of Architectural Services for SAPS • Challenges • Tend to be used for permanent contracting purposes instead of HR recruitment • Difficult to manage performance levels and outcomes 2010/2011 SLA (Opex): R4.8m

  9. Service contracting for 2010/11 Recurring ICT Support Services 9

  10. Actions To Remedy Service Challenges • SITA deploying Cloud Computing Infrastructure that will allow the increase and decrease of both storage and processing capacity as and when required on an Infrastructure-as-a-Service (IaaS) Model. SAPS indicate willingness to partner SITA on the cloud computing deployment. • IaaS is a more affordable storage and processing service for SITA clients as it utilises Pay per Use (Pay as You Go) payment model. • SITA in the process of finalising the government network strategy that will benefit the SAPS Network Upgrade programme inclusive of replacing old technology • Mechanism for the definition of the full ICDMS requirements in place. • SITA sourcing industry partners to assist with the completion of the ICDMS • SITA is sourcing partners for alternative connectivity that will guarantee the same service levels for rural areas • Offered SAPS service-based performance and not a body shop

  11. SITA Annual Results for 2010/11 SITA Corporate Performance

  12. SAPS Annual Results for 2010/11 SAPS Account Performance 12

  13. Expiry of Contract 569 – Implications for SAPS • Contracts of resources appointed based on Contract 569 cannot be renew • 79 Labour Broker Contractors (LBC) contracted directly by SAPS • 50 LBCs contracts already expired as of 30 Sept 2011 • 12 LBCs contracts will expire between 1Oct & 30 Dec ’11 • 15 LBC contracts will expire between 01 January – 31 May 2012 • 71 SITA contracted LBCs servicing SAPS and all contracts expire 31 March 2012 • Process to determine service requirements and deliverables underway for the 79 directly contracted by SAPS • Deliverables to be serviced through Contract 570 where SITA does not have capacity • SITA no longer offering SAPS a resource-based SLA but service-based

  14. SITA and SAPS Strategic Priorities for 2011/12 • Focus on completing outstanding deliverables • Investigation Case Docket Management System (ICDMS) • Award the Integrated Mobile Vehicle Data Command & Control Solution (IMVDCS) • Network upgrade • Focus on improving service and cost efficiency • Introduction of Voice-Over-IP to reduce the cost of telephony • Initiate the integration of the SAPS network into the government network • Commence the procurement process for the installation of war rooms

  15. Thank You

More Related