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Results Items Evaluating Drafting Comments Scoring

Results Items Evaluating Drafting Comments Scoring. You will be able to. Explain the purpose of results Describe where results are found Describe the information requested in Results Items Indicate that results respond to “what” questions Apply the evaluation process to a Results Item

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Results Items Evaluating Drafting Comments Scoring

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  1. Results ItemsEvaluating Drafting Comments Scoring

  2. You will be able to • Explain the purpose of results • Describe where results are found • Describe the information requested in Results Items • Indicate that results respond to “what” questions • Apply the evaluation process to a Results Item • Describe the elements of a good Results comment • Draft Results comments that include those elements • Demonstrate how to score a Results Item

  3. Results Items • Answer “what” questions • Cover health care and service delivery outcomes, patients and other customers, financial/market, HR, organizational effectiveness, and leadership/ social responsibility • Link to key factors, important processes, and action plan requirements

  4. Organizational Performance Results

  5. Point Values for Results Items

  6. Linkage Linkage Results Process Key Factor How do you determine the factors that affect staff well-being, satisfaction, and motivation (5.3b1)? 7.4a(3) What are your current levels and trends in key measures of staff well-being, satisfaction, and dissatisfaction? What is your staff profile (P1a3)? Applicant Response Applicant Response Staff Satisfaction Results, Figures 7.4 -6a and 7.46b (Segmentation by county and job group) Staff Satisfaction Survey p. 24 Text, p. xix and Figure P.1-4 Employer of Choice Dimensions p. 24 Staff Satisfaction with Key Performance Dimensions, Figures 7.42a and 7.42b Senior Breakfast Meetings p.25

  7. Item Evaluation Process

  8. The Item Evaluation ProcessStep 1

  9. Item 7.4 Criteria Language 7.4 Human Resource Outcomes: What are your human resource results? (70 pts.) Summarize your organization’s KEY human resource RESULTS, including WORK SYSTEM PERFORMANCE and STAFF LEARNING, development, well-being, and satisfaction. SEGMENT your RESULTS to address the DIVERSITY of your workforce and the different types and categories of STAFF, as appropriate. Include appropriate comparative data. Provide data and information to answer the following questions: a. Human Resource RESULTS (1) What are your current LEVELS and TRENDS in KEY MEASURES or INDICATORS of WORK SYSTEM PERFORMANCE and EFFECTIVENESS? (2) What are your current LEVELS and TRENDS in KEY MEASURES of STAFF LEARNING and development? (3) What are your current LEVELS and TRENDS in KEY MEASURES or INDICATORS of STAFF well-being, satisfaction, and dissatisfaction?

  10. The Item Evaluation ProcessStep 2

  11. Item 7.4 Key Factors

  12. Item 7.4 Key Factors • Core organizational values – respect, trust, relationship, performance, and accountability • 379 FTEs – 62% clinical, 33% administrative and support, 5% senior leaders and managers • Over 200 current volunteers • Health and safety issues include exposure to communicable diseases/radiation/chemicals, ergonomic injuries, accidents • Multiple comparative data sources – CHC’s JCAHO, AHRQ, CDC, CMS, QPC, … • Strategic challenges: need to address workforce gaps; meet staff recruitment and retention challenges

  13. The Item Evaluation Process Step 3

  14. Results - Current Levels % Agreed or Strongly Agreed Industry Avg. Employee survey question – I am satisfied with my job.

  15. Current Levels - SegmentsAligned with “What” Industry Avg. % Agreed or Strongly Agreed Employee survey question – I am satisfied with my job.

  16. Results - Trends % Agreed or Strongly Agreed Industry Trend Employee survey question – I am satisfied with my job.

  17. Results - Comparisons Benchmark Compet. % Agreed or Strongly Agreed Industry Trend Employee survey question – I am satisfied with my job.

  18. The Item Evaluation Process Step 4

  19. Elements of Individual Results Comments • Subject: The applicant or the type of result(s) • Verb: show, indicate, have increased/decreased • Timeframe: in, from/to, during • Levels/numbers: from/to • Figure numbers: (Figure 7. - ) • So what

  20. Results Evaluation Factors • Performance levels (Le) • Trends (T) • Comparisons (C) • Linkage (Li) • Gaps (G)

  21. Comment Writing Exercise • Review Resource Sheets • Review your draft comments for Item 7.4 • Amend 1 strength and 1 OFI • Check your Item 7.4 worksheet for Le, T, C, Li, and G • Record changes and lesson learned

  22. The Item Evaluation Process Step 5

  23. Scoring Factors to Consider • Performance Levels • Trends – rate and breadth of performance • Comparisons and benchmarks • Linkage • Gaps and missing results

  24. Scoring Guidelines - Results

  25. Linkage • To what extent do results link to Key Factors and Process Items (e.g., important patient and other customers, health care and service delivery, market, and action plan/ performance requirements)?

  26. Scoring Factors to Consider • Performance levels • Trends – rate and breadth of performance • Comparisons and benchmarks • Linkage • Gaps and missing results

  27. The scoring process • Review Criteria requirements and draft comments • Note balance and importance of strengths and OFIs relative to Item requirements and the key factors • Read the description for a 50-65% range in the Scoring Guidelines to determine whether the applicant would score within, above, or below this range • Continue reading the descriptors until you have determined the range that is most descriptive of the organization’s achievement level • Read the range descriptions above and below the selected range to determine where, within the range, the applicant’s score would fall • Determine a percent score that is a multiple of 5 • Verify balance and importance of strengths and opportunities for improvement correspond to the score

  28. Scoring Exercise • Organize work • Independently determine scoring range • Jointly agree on the scoring range and circle key words in comments • Report out why range chosen is the most descriptive

  29. The Item Evaluation Process Step 6

  30. Elements of Individual Results Comments • Subject: The applicant or the type of result(s) • Verb: show, indicate, have increased/decreased • Timeframe: in, from/to, during • Levels/numbers: from/to • Figure numbers: (Figure 7. - ) • So what • Scoring Guidelines language

  31. You will be able to • Explain the purpose of results • Describe where results are found • Describe the information requested in Results Items • Indicate that results respond to “what” questions • Apply the evaluation process to a Results Item • Describe the elements of a good Results comment • Draft Results comments that include those elements • Demonstrate how to score a Results Item

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