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Question 1 Where in the value chain do collaboraton architecture solutons bring the highest value to businesses? A. In human resources management processes B. Infrastructure C. In logistcs processes D. Within core business processes Aoswern D Question 2 Which three of these are market trends that drive the need for an improved, more efcient collaboraton experience? (Choose three.) A. automated order processing B. conductng business globally across several or all tme zones C. efectve HRM system D. work anywhere, anytme, any device E. inventory management F. cloud services and social media Aoswern B, D, F Question 3 Management style is a key factor in efectve collaboraton. How does management style afect and help create a collaboratve culture in an organizaton? A. It ensures higher quality and performance. B. It makes collaboraton easy and natural. C. It stores informaton logically. D. It establishes collaboraton as a corporate behavior. Aoswern D Question 4 Which three collaboraton mechanisms increase customer satsfacton? (Choose three.) A. atractve TV advertsements B. variety Of customer communicaton channels C. fexible, enhanced customer service processes D. efectve mail and email communicaton
E. frequent phone communicaton F. ability to access customer data from any device, anywhere Aoswern B, C, F
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