Criteria for selection of potential CRMI’s

1. Criteria for selection of potential CRMI’s Carey Edwards LMQ

2. Designs CRM training sessions • Identifies training requirements & delivery resources • Sets Objectives • Builds in methods of evaluating training effectiveness • Incorporates a variety of activities in design

3. Designs CRM training sessions • Identifies training requirements & delivery resources • Sets Objectives • Builds in methods of evaluating training effectiveness • Incorporates a variety of activities in design

4. Prepares resources • Ensures activities are practical & realistic • Ensures facilities meet requirements • Assists in the preparation of briefing materials • Ensures materials are adequate and clear

5. Prepares resources • Ensures activities are practical & realistic • Ensures facilities meet requirements • Assists in the preparation of briefing materials • Ensures materials are adequate and clear

6. Integrates CRM training • Makes CRM links with technical training & Standard Operating Procedures (SOPs) where appropriate • Makes links with flight safety, customer service, company policy

7. Integrates CRM training • Makes CRM links with technical training & Standard Operating Procedures (SOPs) where appropriate • Makes links with flight safety, customer service, company policy

8. Creates a climate conducive to learning • Establishes CRM credentials and rapport with trainees, and clarifies roles and confidentiality • Clarifies training objectives & methods • Ascertains & supports trainees needs

9. Creates a climate conducive to learning • Establishes CRM credentials and rapport with trainees, and clarifies roles and confidentiality • Clarifies training objectives & methods • Ascertains & supports trainees needs

10. Presents knowledge • Communicates clearly, accurately and adequately • Creates and sustains realism in the detail • Maintains interest

11. Presents knowledge • Communicates clearly, accurately and adequately • Creates and sustains realism in the detail • Maintains interest

12. Facilitates learning andcoaches individuals • Encourages trainees to get involved • Focus is on trainees not themselves • Overtly supportive of CRM principles in word & deed (ie, role models good CRM) • Motivating, patient, confident and assertive manner

13. Facilitates learning andcoaches individuals • Encourages trainees to get involved • Focus is on trainees not themselves • Overtly supportive of CRM principles in word & deed (ie, role models good CRM) • Motivating, patient, confident and assertive manner

14. Facilitates learning andcoaches individuals (2) • Uses exercises and activities to maximise learning • Recognises and responds to individuals needs • Encourages mutual support, teamwork and sharing of individual learning experiences

15. Facilitates learning andcoaches individuals (2) • Uses exercises and activities to maximise learning • Recognises and responds to individuals needs • Encourages mutual support, teamwork and sharing of individual learning experiences

16. Monitors & reviews progress • Continuously monitors and responds flexibly to the training session • Ensures objectives are achieved • Reviews progress with trainees against formal benchmarks

17. Monitors & reviews progress • Continuously monitors and responds flexibly to the training session • Ensures objectives are achieved • Reviews progress with trainees against formal benchmarks

18. Assesses trainees performance • Assists trainees to assess own individual and team performance against CRM standards • Sets new or additional learning objectives

19. Assesses trainees performance • Assists trainees to assess own individual and team performance against CRM standards • Sets new or additional learning objectives

20. Evaluates CRM training sessions • Elicits feedback from trainees • Tracks training session processes against agreed criteria • Elicits formal course evaluation from trainees • Keeps appropriate records

21. Evaluates CRM training sessions • Elicits feedback from trainees • Tracks training session processes against agreed criteria • Elicits formal course evaluation from trainees • Keeps appropriate records

22. Evaluates & develops own practice • Regularly reviews own performance, strengths & development needs • Collects feedback about performance from others • Keeps abreast of developments from Regulator, trade press, etc. • Maintains a written development record against a development plan

23. Evaluates & develops own practice • Regularly reviews own performance, strengths & development needs • Collects feedback about performance from others • Keeps abreast of developments from Regulator, trade press, etc. • Maintains a written development record against a development plan

24. Selection Criteria • Knowledge of CRM • Knowledge of aviation operations • Confidence • Listening skills • Questioning skills • Respect for others • Manage their body language • Courage

25. Selection Criteria • Knowledge of CRM • Knowledge of aviation operations • Confidence • Listening skills • Questioning skills • Respect for others • Manage their body language • Courage