System Center Operations Manager 2012: An Overview

1. System CenterOperations Manager 2012: An Overview Baelson Duque Senior Program Manager System Center Operations Manager

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3. Disclaimer • Session contains product features that are currently under development and therefore subject to change before final release

4. Objectives and Takeaways • Session Objectives: • Introduce Operations Manager 2012 • Understand how Operations Manager 2012: • Helps reduce the customer’s Mean Time to Restore • Expands the IT Pro’s visibility of their environment

5. Operations Manager 2004 2005 2007 2009 2010 2012 2008 SCOM 2007 R2 – CU1, CU2, CU3, CU4 MOM 2005 RTM MOM 2005 SP1 SCOM 2007 RTM SCOM 2007 R2 SCOM 2007 SP1 SCOM 2012

6. What we’ve heard from you

7. IT Pro Visibility • Reduced TCO of Management Infra MTTR • Holistic view of Application Health • Simple and Powerful Visualizations decreasing time to value

8. IT Pro Visibility • Reduced TCO of Management Infra MTTR • Simple Topology requirements enables lower costs in hardware / maintenance / configuration • Reliable Environment enables no blackout in monitoring and reduction in labor costs for troubleshooting • Consistent operational continuity enables focus to shift from support -> innovation in IT organizations • Holistic view of Application Health • Simple and Powerful Visualizations decreasing time to value

9. Disaster Recovery with OpsMgr 2012 OpsMgr 2007 R2 OpsMgr 2012 Install Operations Manager 2012 • Install Operations Manager 2007 from the installation media • After Operations Manager is installed, immediately stop the SDK service to prevent the RMS from sending data to the Operational database. Install any additional hotfixes previously installed with your original installation • Delete the Operations Manager database created from your OpsMgr installation in step 1 • Restore the latest Operations Manager database created from your SQL backup • Restore the RMS encryption keys • Import any additional management packs that were loaded to your old management server or changed and backed up after your last Operational database backup • Install the Web console • Start the SDK service. Operations Manager will now be functional

10. OpsMgr 2007 R2 – Deployment Topology • Provides the following services: • Console access • Alert notifications • Connectors to other mgmt systems • Health aggregation • Introduces the following customer challenges: • Performance and scalability bottleneck • High end hardware required • High availability requires clustering

11. OpsMgr 2012 – Deployment Topology • Challenges Addressed: • Out of the box HA • Ability to run on commodity hardware X

12. OpsMgr 2012 – Deployment Topology X In OpsMgr 2012: Managed by Pool In OpsMgr 2007 R2: Managed by a single MS

13. Reducing Mgmt Infra TCO Summary • 1 step setup of High Availability on commodity HW • Support for automatic Device monitoring failover

14. IT Pro Visibility • Reduced TCO of Management Infra MTTR • Simple dashboards enable 360 view in a single tool • Reliable information enables easy reconciliation of internal monitoring with end user experience • Personalized views provides relevant information • Consistent views across multiple interfaces • Holistic view of Application Health • Simple and Powerful Visualizations decreasing time to value

15. Expanding the IT Pro’s Visibility Operations Manager 2007 SP1

16. Expanding the IT Pro’s Visibility Operations Manager 2007 R2

17. Expanding the IT Pro’s Visibility Operations Manager 2012

18. Protecting your Investments • Audit Collection Services • Agentless Exception Monitoring • Distributed Application Designer • Reporting/DW • Cross Platform • Connectors • SynTx/MP Templates • Gateway • PowerShell • Self Tuning Thresholds • Service Level Tracking • AD Integration • Notifications • Existing Management Packs

19. 360 – Holistic View of Health 360 is a function of monitoring that gives customers visibility to the underlying application environment(s) or infrastructure Consistent UX (Console, Web, SharePoint) End User Experience (Synthetic Transactions) Improved CIO Application Monitoring (.NET, J2E) New Service Owner Infrastructure Monitoring (OS, SQL, IIS) Infrastructure Monitoring (Network) New Infra Owner

20. Network Monitoring • Multi-vendor support • Multi-protocol support • Server to network dependency discovery

21. Demo Network Monitoring

24. Network Summary Dashboard

25. Network Node Dashboard

26. Vicinity Dashboard

27. Network Interface Dashboard

28. Holistic View of App Health (Network Infra) • Vicinity Dashboard showing contextual Network Map • Summary Dashboard of Network Devices • See Network Device Details and Health

29. 360 – Holistic View of Health 360 is a function of monitoring that gives customers visibility to the underlying application environment(s) or infrastructure Consistent UX (Console, Web, SharePoint) End User Experience (Synthetic Transactions) Improved CIO Application Monitoring (.NET, J2E) New Service Owner Infrastructure Monitoring (OS, SQL, IIS) Infrastructure Monitoring (Network) New Infra Owner

30. J2E in SCOM 2012 • Supported Platforms in SCOM 2012: • Operating Systems • Windows • Java EE Application Servers • WebSphere 6.1 & 7.0 • WebLogic 10gRel3 & 11gRel1 • JBOSS 4.2 & 5.1 (JVM 1.5+), JBOSS 6 (TBD) • Tomcat 5.5 & 6.0 (JVM 1.5+), Tomcat 7 (TBD)

31. Exercise 3 - Java EE Monitoring Windows OS 1 Monitor App Server JEE Application Server (JBOSS, Tomcat, WebSphere, WebLogic) JEE Application Server (JBOSS, Tomcat, WebSphere, WebLogic) JEE Application Server (JBOSS, Tomcat, WebSphere, WebLogic) Web Server 2 Monitor App using standard MBean Application Application Application Message Queues Connection Pools 3 Java Management Extension Naming Service Monitor App using custom MBean Transaction Service MBean Store …. …. ….

32. Java EE Monitoring Overview • JEE Application Servers • Automatic discovery • Availability monitoring • Performance Monitoring • Memory • Garbage Collection • Threads • Class Loader • JIT Compiler • JEE Applications • Automatic discovery • Application module discovery • Availability monitoring • Template based custom monitoring

33. The AVIcode Solution 24x7 LOB application monitoring (web app and services) Detect performance and exception events No source code modifications Low overhead End-to-end transaction tracking 360º application holistic view Application availability monitoring Problem management workflows End-user health monitoring Intelligent analytics and reports Isolate where the events occurred, greatly reducing MTTR

34. Application Availability Monitoring • Volume-based health definition • Easily define custom KPIs/critical transactions • Monitor the health state of individual transactions • Automatically calculate baseline performance levels • Real-time dashboard and performance insight • Alerts with root-cause information

35. End-user health monitoring • “Keyboard to eyeball” response time measurement • Event correlation with the presentation layer and SOA back end web services • Unsurpassed visibility in the browser • User session troubleshooting • JavaScript exception data collection • Performance monitoring from the browser perspective • HTTP, AJAX and JavaScript • Performance degradation • HTML, images, scripts, HTC, CSS content size, network latency or server performance • Statistical information • Per application, ASP page, IP performance counter • Average client execution time, # failures/sec, #Performance/sec, etc.

36. AVIcode Advisor analytics and reports • Application quality analysis from server to browser • Client side analysis • Javascripterrors • Load time for pages and Ajax calls • Content size • Problem and performance based on Subnet • Client Speed distribution • Identify “quick wins” for improving performance • Measure before/after performance for new releases and fixes • Proactive capacity planning and analysis • Flexible report scheduling options

37. What’s the end result?

38. Demo Application Monitoring

39. Holistic View of App Health (App Monitoring) • Out of box App Discovery and Monitoring • Easy to understand Application failures via Resource View • Useful Dev information for efficient escalation • Increased time to value without custom MP authoring

40. IT Pro Visibility • Reduced TCO of Management Infra MTTR • Simple creation and customization of Dashboards through Templates and Widgets • Personalized Dashboards enable increased service owner efficiency and troubleshooting • Consistent views across all consoles enable users to see and share Dashboards with various owners (Infra, Service, and Managers) • Holistic view of Application Health • Simple and Powerful Visualizations decreasing time to value

41. Consistent Experience – Desktop Console

42. Consistent Experience – Web Console Desktop Console

43. Consistent Experience – SharePoint Desktop Console Web Console

44. Dashboards OpsMgr 2007 R2 OpsMgr 2012 Create Rich and Flexible Dashboards • Create all your views first • Configure each one • Organize them in a folder • Tell your team it’s part of a Dashboard so they don’t change them • Create a custom view to contain others • Add your views to into your custom view

45. Dashboards Demo Baelson Duque

47. Simple and Powerful Visualizations via Dashboards • Easy to create Dashboards from Windows and Web Console • Easy to customize data visualizations via Widgets • Dashboard and Widgets delivered through MPs • Show Dashboards in SharePoint

48. IT Pro Visibility • Reduced TCO of Management Infra MTTR • Holistic view of Application Health • Simple and Powerful Visualizations decreasing time to value

49. Session Objectives and Takeaways • Session Objectives: • Introduce Operations Manager 2012 • Understand how Operations Manager 2012: • Helps reduce the customer’s Mean Time to Resolution • Expands the IT Pro’s visibility of their environment