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Tech Operation

Tech Operation. Operation’s KPI & Tasks Processes Team Architecture. KPI & Tasks. Ensure the availability of production services Set up monitoring and incident handling process Build High Availability feature into the production architecture

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Tech Operation

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  1. Tech Operation • Operation’s KPI& Tasks • Processes • Team Architecture

  2. KPI & Tasks • Ensure the availability of production services • Set up monitoring and incident handling process • Build High Availability featureintothe production architecture • Responsible for deployment and change of production services • Set up deployment/change process • Set up information database (CMDB) including information of all the items from infrastructure, OS, middleware to application • Set up management process of network resources, such as Ips, bandwidth, etc • Set up management process of hardware resources, such as servers, CPU, HDDs, etc • Audit for unauthorized access or change to the systems • Set up Audit process of server access and changes

  3. Deployment/Change Process

  4. Change Ticket System

  5. Monitoring System (4 level monitoring)

  6. Monitoring Process(with incident auto-handling)

  7. Integrated Dashboard

  8. Detailed Instant Values of Server/Application

  9. List of Incident Tickets

  10. Information of Private IP

  11. Information of Public IP

  12. Information of Physical Servers

  13. Information of Network Device

  14. Information of Virtual Machine

  15. Deployment Map

  16. Information of Backup Tasks

  17. Information of Database

  18. Statistics of Availability

  19. Statistics of Availability and incidents

  20. Audit of Access to Servers

  21. Audit of Changes to Network Device

  22. Team

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