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Chapter 5

Chapter 5. Developing Teamwork Skills. Team. A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable. People collaborate rather than compete with others.

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Chapter 5

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  1. Chapter 5 Developing Teamwork Skills

  2. Team • A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable. • People collaborate rather than compete with others.

  3. What Are Your Team Player Attitudes? • Self-Assessment Quiz 5-1 on Page 90 • How well do you agree with the 10 statements? • What is your score? • Your table average? • What is the class average?

  4. Four Types of Teams • Self-managing-small group responsible for delivering a product or service to internal or external customer • Must overcome the attitude, “I’m not paid to think.” • Must motivate and discipline each other • Cross-functional-people from same level but different specialties with a task to complete • Communication is facilitated; time is saved

  5. Virtual-small group that doesn’t meet face-to-face • “Cybercollaborate” using groupware, video conferencing • F2f or phone communication needed for complex or emotional issues • Crews • A group of specialists who perform brief events closely synchronized with others Example: aircraft crew • Rarely rotate specialties and are identified by the technology they handle • Need to be in a specific environment to complete the tasks

  6. Advantages to Teams • Synergy 2+2 = 5 • The group’s total output exceeds the sum of each individual’s contribution • Avoiding major errors • Increasing commitment to decisions • Enhancing job satisfaction

  7. Disadvantages to Teams • More talk than action • Too much conformity—Groupthink • Social loafing—not doing fair share • Conflict!

  8. The Conformity Quiz • Self-assessment Quiz 5-3 • Page 96 • How much of a conformer are you?

  9. Team Player Roles • Self-assessment Quiz 5-4 • Pages 97-98 • Answer the 25 questions • Give yourself +1 point for each answer that agrees with the key

  10. Team Member Roles • Creative Problem Solver • Resource Investigator • Coordinator • Shaper • Monitor-Evaluator • Team Worker • Implementer • Completer-Finisher • Specialist

  11. Allowances should be made for allowable weaknesses • Sometimes people engage in self-oriented roles • dominate or distract to get their needs met • Roles may overlap; people fill different roles in different situations

  12. Interpersonal Aspects of Team Play • Trusting team members • Cooperating and collaborating • Recognizing achievements of others • Giving helpful criticism • Sharing the glory • Not raining on other person’s parade

  13. Task Aspects of Team Play • Providing technical expertise • Taking responsibilities for problems • Seeing the big picture • Believing in consensus • Focusing on deadlines • Helping team members do their jobs better • Being a good organizational citizen

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