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Optimising the Patient’s Journey

Optimising the Patient’s Journey. ED Update HRT0915. DHB Improvements in ED. Knowledge Base and Skills Development Skills development for Programme Leaders and teams Empowerment of Frontline staff

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Optimising the Patient’s Journey

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  1. Optimising the Patient’s Journey ED Update HRT0915

  2. DHB Improvements in ED Knowledge Base and Skills Development Skills development for Programme Leaders and teams Empowerment of Frontline staff Development of a platform for improvement culture The visual patient, KPI Boards, Resolution sheets, Implementation of tools utilisation examples: Widespread implementation of 5S Root cause analysis Value Stream Mapping PDCA Cycles Problem Solving It “feels” different- calm-less rushed, less chaotic

  3. Workshop sessions

  4. Other Outputs Increased networking across the DHBs Increased focus on patient outcomes and satisfaction Reduced waste/increased efficiencies Recommendations paper on meeting the 6hr target

  5. Other DHB ED related Improvements Capital & Coast Compliance to date...6hr Rule Wairarapa – Introduced a triage/coordinator, formalising triage process and improved patient flows. (Measures to be provided) 50% 75% 25% 0% 100% July 08 25% 75% 50% 0% 100% January 09

  6. “I couldn’t get buy in from the ED Clinicians until our Medical Director attended the CLE” “Excellent. All varied so great” “Very inspirational process with such obvious tangible results” Comments from participants……..

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