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Andy Vallejos, CSED Director & Executive Business Owner Sean Pearson, HSD CIO & Executive Technology Owner Caro

Human Services Department CSES Replacement (CSESR) Project PCC Initiation An HSD initiative to replace the Child Support Enforcement System (CSES) December 18, 2013. Andy Vallejos, CSED Director & Executive Business Owner Sean Pearson, HSD CIO & Executive Technology Owner

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Andy Vallejos, CSED Director & Executive Business Owner Sean Pearson, HSD CIO & Executive Technology Owner Caro

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  1. Human Services Department CSES Replacement (CSESR) Project PCC Initiation An HSD initiative to replace the Child Support Enforcement System (CSES)December 18, 2013 Andy Vallejos, CSED Director & Executive Business Owner Sean Pearson, HSD CIO & Executive Technology Owner Carol Thomas-Gravel, HSD Deputy CIO Helen Yackel, HSD IT Project Manager

  2. CSES Replacement – PCC Initiation Introduction Child Support Enforcement System Replacement (CSESR) Major System Replacement or Enhancement • High cost & large scope project • HSD involvement and vested interest (not only CSED) • Long-term project • Impacts State, Federal and Private Partners (30) • Planning Phase will determine technical solution

  3. CSES Replacement – PCC Initiation Background … • CSES maintains more than 59,000 active cases with over $132.1 Million distributed annually in child support payments. • CSED provides assistance to over 100,000 NM and Navajo Nation children based on FY13 numbers. • States are Federally mandated to “have an automated system to operate it’s child support program efficiently, effectively, and economically.” OCSE supports states to improve their systems so that: • Caseworkers have more time to focus on complex cases • States can adhere to mandated timeframes to achieve successful outcomes • Case data is more reliable, secure, and readily available • Data exchange and information sharing is more comprehensive and useful • Reporting can be predictive, analytic and versatile • Customer service is improved and available at multiple points of contact

  4. CSES Replacement – PCC Initiation Business Problem … Legacy CSES • 20-year old mainframe technology • Real-time client benefit information not available to staff and clients • Currently has minimal flexibility for changing business needs to support collections and support for NM children Solution must meet State and Federal requirements • National Human Services Interoperability Architecture (NHSIA) standards • OCSE, IRS and Disaster Recovery requirements • Flexibility to comply with changing regulations CSED mainframe hosting, maintenance, operations & storage costs continue to increase

  5. CSES Replacement – PCC Initiation Project Objectives / Benefits Objectives: • Evaluate alternatives to select best technology solution for CSED business program needs. • Transition from mainframe to modern web-based technology • Spend state and federal funds wisely Benefits: • Timing allows prime opportunity to leverage current standard technology and architecture across HSD • Leverage resources • Provide one-stop service access for all HSD clients • Provide consistent data reporting across all HSD Divisions.

  6. CSES Replacement – PCC Initiation Initiation Activities… • Business Assessment Review (BAR) • Business Process (current and recommended) • Data Cleanup • Project Management Office (PMO) Procurement • RFP release in early-mid December 2013 • PMO start July 2014 • Lessons Learned • Other States and Recent Projects

  7. Assumptions… State and Federal Funding will be available and approved throughout the Project. HSD staff with subject matter expertise will be available and assigned throughout the Project. Procurements will identify experienced and qualified contractors for the project. Cost savings and enhanced control of resources, system architecture, and tools are expected through one shared PMO for both CSES & MMIS Replacements. CSES Replacement – PCC Initiation

  8. Project Risks… CSES Replacement – PCC Initiation

  9. CSES Replacement – PCC Initiation CSES-R Project Governance Executive Sponsor Executive Steering Committee Executive Business Owner Executive Technology Owner ITD / CIO HSD Division Directors Strategic Tactical Leadership Team PMO Project Director Technical Project Owner Program Project Owner Communication Owner Contracted PMO Contractor Leads PMO Staff IV&V System Integrator Staff

  10. Testing Complete9/21/18 PCC Implementation4/21/17 FY17 Funding Request8/11/15 Integrator Starts7/1/16 PCC Close6/14/19 PCC Planning3/11/14 1st Half 2nd Half 1st Half 2nd Half 1st Half 2nd Half 1st Half 2nd Half 1st Half 2nd Half 1st Half Start11/20/13 Finish6/14/19 Planning7/1/14 - 7/1/16 Testing Phase10/9/17 - 9/21/18 Waved Rollout11/5/18 - 4/19/19 PCC Initiation11/20/13 PMO Starts7/1/14 IAPD Approved8/4/15 IV& V Starts3/8/16 Pilot11/2/18 CSES Replacement – PCC Initiation CSESR Estimated Timeline

  11. CSES Replacement – PCC Initiation Request… • HSD requesting PCC Approval to Initiate this Project • Funding certification will be requested at Planning PCC (March 2014)

  12. CSES Replacement – PCC Initiation Thank you… Questions?

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