Chapter 5 Developing an effective business model The importance of a business model

1. Chapter 5 Developing an effective business model The importance of a business model How business models emerge Components of an effective business model

2. The importance of a business model A business model is a firm` s plan for how it competes, uses its resources, structures its relationships, interfaces with customers and creates value to sustain itself on the basis of the profit it earns. Almost all firms partner with others to make their business model work. Example: Dell Inc. needs the cooperation of its suppliers, shippers, customers and many others to make its business model possible. If Dell` s suppliers were not willing to deliver up-to-date parts to the company on a just-in- time basis, Dell would have higher inventory costs and wouldn` t be able to ship its products and to have competitive prices. Dell works closely with its suppliers and motivates them.

3. There is no standard business model, no rules that dictate how a firm in a particular industry should compete. It is dangerous for a company to assume that it can be successful by simply copying the business model of another firm because it may be difficult to determine what another firm` s business model is and a firm`s business model is dependent on the resources and capabilities it possesses. The development of a firm` s business model follows the feasibility analysis stage of launching a new venture but comes before the completion of a business plan. Having a business model is important because: • It serves as an extension of feasibility analysis (it asks the question: Does the business make sense?)

4. It focuses attention on how all the elements of a business fit together and constitute a working whole • It describes why the network of participants needed to make a business idea viable is willing to work together Some business model are developed so that other competitors will not be able to understand how the firm makes money. Example: Looking at Google` s Web site it is not obvious how the firm generates income. It makes money through carefully placing discreet ads that run alongside search results; licensing its search technology to portals such as America Online; licensing its search technology to companies for internal search engines. Google keeps its business model secret to other firms from duplicating what it is doing.

5. Once the model is clearly determined, the entrepreneur should diagram it on paper, examine it and ask the following questions: Does my business model make sense? • Will the businesses I need as partners participate? • If I can get partners to participate, how motivated will they be? • If I get customers, how motivated will they be to do business with my firm? • Can I motivate my partners and customers at a sufficient scale to cover the overhead of my business and make a profit? • How distinct will my business be? Will it be easy for a larger competitor to steal my idea?

6. If the answers to each of these questions is not satisfactory, the business model should be revised or abandoned. A business model is viable only if the suppliers, partners and customers will consider as being advantageous for them to work with this firm. Example: Web House Club was launched by Priceline.com founder in the fall of 1999and failed just a year later. Priceline.com allows customers to "bid“ for airline tickets, hotel rooms and home mortgages. Web House was Established to imitate Priceline.com` s business model and extend it to a grocery store items. Web House worked like this: A shopper got a plastic card with a unique number and a magnetic strip from a local grocery store and it was used to activate an account on the Web House Internet site. The shopper could than make a bid for a supermarket item. The shopper could specify the price but not the brand. In few seconds he would learn whether a manufacturer was willing to accept the price. If so, the shopper would pay the item at a participating store using the 

7. Web House card. The item could be any brand. By aggregating shoppers ` demands, Web House could go to manufacturers and negotiate discounts. The firm could then pass along the discounts to consumers and take a small fee for bringing buyers and sellers together. This business model did not work for Web Housefor several reasons: • Itassumed that manufacturers would be willing to participate. The Web Housebusiness model taught customers to select products on the basis of price rather than brand identity. So why would any manufacturer want to help Web Housedo that? • The Web House business model assumed that millions of shoppers would take the time to sit down at the computers and bid on grocery store items. But how many people have time to sit down, log on their computer and interact with a Web site to save 50 cents on a box of cereals without being able to choose the brand?

8. The firm could not motivate its suppliers or customers to participate at a sufficient scale to support the overhead of the business. Web House was asking suppliers to act against their self-interest and was asking shoppers to take too much time to save too little money. How business models emerge The value chain explains how business models emerge and develop. By studying a product` s or service `s value chain a firm can identify ways to create additional value and assess whether it has the means to do so. Example: Dell learned that it has customers who want technical support available 24-hour-per-day, seven days a week and these customers are willing to pay extra to get it. Dell realized that it could add value to the value chain for selling computers by developing the service segment to include 24- hour-per-day, seven days a week technical support. This could work only if Dell has enough trained personnel to offer 24/7 support.

9. Value chain analysis is also helpful in identifying opportunities for new businesses and in understanding how business models emerge. Most products and services are produced in a complex supply chain that involves many firms rather than a single firm. Because of this a value chain tends to be identified more with a product or service, rather than a particular firm. Entrepreneurs look at the value chain of a product or service to identify where the value chain can be made more effective or where additional value can be added. This type of analysis may focus on: • A single primary activity of the value chain (such as marketing and sales).

10. The interface between one stage of the value chain and another, such as the interface between operations (which are the activities required to manufacture a product) and outbound logistics (which are the activities required to warehouse and ship it). • One of the support activities, such as human resource management. If a product` s value chain (like a computer) can be strengthened in any one of these areas, it may represent an opportunity for a new venture to perform that activity. There are examples of entrepreneurial firms that have enhanced the value chain of an existing product or service by focusing on one of three previously mentioned areas:

11. Firms founded to enhance a primary activity: a). Outbound logistics: FedEx, UPS the reason a new venture was started: to provide new ways to warehouse and move products effectively to the end users b). Marketing and sales: Home depot, Wal-Mart to provide new ways to market and sell products c). Inbound logistics: Airborne Logistics, Excel to provide efficient material management, warehousing and inventory control. • Firms founded to enhance a support activity: a). Firm infrastructure: Boston Consulting Group to provide management support

12. b). Human resource management: Administaff, Paychex to provide payroll, tax, benefits administration and other human resource services c). Technological development: EDS, Scient to help firms integrate new technologies into existing business systems. • Firms founded to enhance the interface between one stage of the value chain and another: a). Inbound logistics/operations: Ariba, Chem Connect to help firms with the interface between inbound logistics and operations b). Operations/outbound logistics: DHL Worldwide Express, UPS to help firms with the interface between operations and outbound logistics

13. A firm can be formed to strengthen the value chain for a product, only if a viable business model can be created to support it. Example: Michael Dell` s idea of selling computers directly to end users would not have been possible if it were not low-cost shippers (such as UPS) and manufacturers of components who were willing to sell their products to him.

14. Components of an effective business model An effective business model consists of the following components: • Core strategy (how a firm competes) • Strategic resources (how a firm acquires and uses its resources) • Partnership network (how a firm structures its partnerships) • Customer interface (how a firm interacts with its customers) The core strategydescribes how a firm competes relative to its competitors and its elements are: the firm` s mission statement, the product/marketing scope, the basis for differentiation. Mission statement describes why the firm exists and what its business model is. It is important that a firm` s mission not to be defined too narrowly because the business model that merges may become too singularly focused and resistant to change,

15. Example: Xerox, The Document Company, has an implicit mission that focuses on copiers and copying. This mission prevented the firm from seeing an opportunity that might fit its business model. Xerox viewed itself as a company that reproduces documents that already existed, causing the firm to be a late entrant into the market for computer printers, which print original documents stored electronically. This narrow focus allowed Hewlett-Packard to gain control of the printer market. A company` s product/market scope defines the products and markets on which it will concentrate. The choice of a product has an important impact on a firm` s business model. Examples: a). When Amazon.com was created, it was an online bookseller but has evolved to sell other product lines, including CDs, DVDs, jewelry and apparel.

16. b). Yahoo started as a company offering free Internet search services in an attempt to generate enough traffic to sell advertising space on its Web site. The business model worked until the e-commerce burst in 2000 and advertising revenues declined. Yahoo revised its business model to include more subscription services to generate more income. The markets on which a company focuses are an important element of its core strategy. Examples: a). Because 80 percent of Dell` s customers are firms and government agencies, Dell has built in his business model sophisticated forms of customer support, such as “Premier Pages“ program which includes Web pages for individual corporate customers. These pages allow customers to search for products, place orders and configure products online. 

17. b). In contrast, Gateway` s business model is focused on individual customers, small businesses and first-time computer buyers. It has learned that most of first-time buyers want to see and touch a computer before they purchase it, leading to the creation of gateway stores. It also offered computer training. In early 2004, Gateway closed its stores, indicating that it hadn` t the success with them that it had intended. The failure suggests that Gateway` s business model will continue to evolve to find a product/market scope through which it can generate value for customers. The basis for differentiation: it is important that a new venture differentiates itself from its competitors in some way that is important to its customers. Firms choose one of two generic strategies (cost leadership and differentiation) to position themselves in the market.

18. Firms using a differentiation strategy compete on the basis of providing unique or different products . Firms that have a cost leadership strategy strive to have the lowest cost in the industry. It is difficult for a new venture to feature a cost leadership strategy because it requires economies of scale that take time to develop. The strategy that a firm chooses affects its business model. A cost leadership strategy requires a business model that is focused on efficiency, cost minimization and large volume. A differentiation strategy requires a business model focused on developing products and services that are unique. These firms try to create a brand loyalty.

19. Strategic resources A firm is not able to implement a strategy without resources. The resources a firm has affects its business model. For a new venture, its strategic resources may initially be limited to the competencies of its founders, the opportunity they have identified and the unique way they plan to serve their market. The most important resources a firm has are the core competencies and the strategic assets. Core competencies are capabilities that serve as a source of a firm` s competitive advantage over its rivals. Examples: Sony` s competence in miniaturization; Dell` s competence in supply chain management.

20. A firm` s core competencies are important in both the short and the long term. In the short term they allow a firm to differentiate itself from its competitors and create unique value. Example: Dell` s core competencies include supply chain management, efficient assembly and serving customers, so its business model of providing corporate customers computers that are price competitive, are technologically up to date and have access to after-sale support makes sense. If Dell suddenly starts assembling and selling musical instruments, it will not be a successful strategy because it is outside its core competencies.

21. In the long term, it is important to have core competencies to establish strong positions in complementary markets. Example: Dell has taken its core competencies in assembly and sale of PCs and has moved them into the market for computer servers and other electronic devices. Strategic assets include plant and equipment, location, brands, patents, customer data, a qualified staff, distinct partnerships. Firms try to combine core competencies and strategic assets to create a sustainable competitive advantage.

22. Partnership network New ventures do not have the resources to perform all the tasks required to make their businesses work, so they rely on partners to perform key roles. In most cases, a firm does not want to do everything itself because most tasks needed to build a product or deliver a service are not core to a company` s competitive advantage. Example: Dell differentiates itself from its competitors through its expertise in assembling computers but buys chips from Intel. Dell could manufacture its own chips, but it does not have a core competence in this area. Dell relies on UPS and Federal Express to deliver its products because it does not have a core competence in this area.

23. Firms ` most partnerships are with suppliers that provide parts or services. A supply chain is the network of all the companies that participate in the production of a product, from the acquisition of raw materials to the final sale. More and more, managers focus on supply chain management, which is the coordination of the flow of all information, money and materials that moves through a product` s supply chain. The more efficiently a firm can manage its supply chain, the more effectively its business model will perform. Along with its suppliers, firms partner with other firms to make their business model work. These partnerships are in the form of strategic alliances, joint ventures, networks, consortia, trade associations.

24. Example: A survey made by PriceWaterhouseCoopers found that more than half of America` s fast-growing companies have formed multiple partnerships to support their business models. These partnerships have resulted in more innovative products, more profit opportunities and high growth rates. Partnerships help firms focus on their core competencies, gain economies of scale, share risk and cost, gain access to foreign markets, speed to market, flexibility and neutralize competitors. There are risks involved in partnerships, particularly if a single partnership is a key component of a firm` s business model. Many partnerships failed because of poor planning or the difficulties to make cultures compatible, financial and organizational risks, risks of becoming dependent on a partner, loss of decision autonomy.

25. Customer interface The type of customer interaction depends on how a firm chooses to compete. Example: Amazon.com sells books only over the Internet, while Barnes & Noble sells both through its traditional bookstores and online. In the computer industry there are several customer interface models. Dell sells only online and over the phone, while Hewlett-Packard and IBM sell primarily through retail stores. The elements of a firm` s customer interface are: target market, fulfillment and support, pricing model. Target market isthe limited group of individuals or businesses that it tries to address.

26. The target market a firm selects affects everything it does (the strategic assets it acquires, the partnerships it makes, the promotional campaigns). Fulfillment and support describe the way a firm` s product or service goes to the market or how it reaches its customers. It also refers to the channels a firm uses and the level of customer support it provides. Firms differ along these dimensions. Example: Suppose that a new venture developed a new cell phone technology. The firm has several options regarding how to take its technology to the market, such as: • to license the technology to existing cell phone companies (such as Nokia, Ericsson) • to manufacture the cell phone itself and establish its own sales channels 

27. to partner with a cell phone company (such as Motorola) and sell through partnerships with the cell phone service providers. The choice a firm makes about fulfillment and service has a dramatic impact on the type of company that evolves and the business model it develops. Example: If the firm licenses its technology, it would build a business model that emphasizes research and development. If it decides to manufacture its own cell phones, it would need to establish core competencies in the areas of manufacturing and design and to form partnerships with cell phone retailers. The level of customer support a firm is willing to offer also impacts its business model. Some firms differentiate their products or services and provide extra value to their customers through high levels of service and support.

28. Customer service can include delivery and installation, financing arrangements, customer training, guarantees, repairs, convenient hours of operation, convenient parking, information through Web sites. Pricing structure Pricing models vary depending on a firm` s target market and its pricinf philosophy. Example: a). Some rental car companies charge a daily flat rate, while other charge so much per mile. b). Some consultants charge a flat fee for performing a service, while others charge on hourly rate. It is difficult for a new venture to differentiate themselves on price, which is a common strategy for larger firms with more economies of scale.