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Supporting materials for RMS Provided by Retail Customer Choice (RCC) team

Receive insights on 867s for cancelled service orders from ERCOT systems, aiding in resolving discrepancies between TDSPs and ERCOT. Follow proactive handling mechanisms outlined by the RCC team for efficient transaction resolution.

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Supporting materials for RMS Provided by Retail Customer Choice (RCC) team

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  1. Supporting materials for RMSProvided byRetail Customer Choice (RCC) team

  2. Pro-Active Transaction Resolution Measures 867s Received on Cancelled Service Orders

  3. 867s received on Cancelled Service Orders Situation ERCOT periodically receives 867_03 Finals and 867_04s for service orders that are Cancelled in ERCOT systems. The Service Order Sub-Statuses that are considered Cancelled are: CR Requested, Customer Objection, ERCOT Operating Rule, Manual, Permit Not Received, with Exception, Unexecutable and Rejected by TDSP. This can indicate an out-of-sync condition between the TDSP and ERCOT. Mechanism for Handling 867 RCSO: Step 1: ERCOT produces 867RCSO data each Friday and submits a report file to each TDSP via the ERCOT Portal Step 2: The TDSPs review the report line items and take one of the following actions: a) If the TDSP has cancelled the service order, no further action is required b) If the TDSP has completed the service order, they will initiate a day-to-day MarkeTrak issue and work with ERCOT to get ERCOT systems changed to complete. Completion of cancelled service orders will require the approval of the CR initiating the transaction. (Note: For Cancel by Customer Objection, the TDSP will honor the cancel in their systems)

  4. 867s received on Cancelled Service Orders - 2010

  5. Pro-Active Transaction Resolution Measures Missing 867 Report Summary

  6. Missing 867 Report • Missing 867 Report • The Missing 867 Report will provide TDSPs information about Service Orders in a scheduled state for which ERCOT has not received an 867 completing transaction at least seven days after the scheduled meter read • Weekly report provided to the TDSP via the ERCOT Portal • Stats Summary:

  7. Missing 867 Report

  8. MarkeTrak Issue Statistics

  9. Day to Day Issues - Summary

  10. Day To Day Issues: Subtype Descriptions Issue Sub-Type: Submitted when…

  11. Inadvertent Gains - Detail by State

  12. Inadvertent Gain: State Description State: State Details…

  13. Inadvertent Gain: State Description Cont. State: State Details…

  14. Cancel With Approval - Detail by State

  15. Cancel with Approval: State Description State: State Details…

  16. DEV LSE Issues - Summary

  17. DEV LSE Issues: Subtype Descriptions Issue Sub-Type: Submitted when…

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