How Can We Use Collaborative Technologies To Enhance The Experience of Visiting A Museum?

1. National Laboratory for Tourism and eCommerce University of Illinois at Urbana-Champaign How Can We Use Collaborative Technologies To Enhance The Experience of Visiting A Museum? Hong-il Kim EDPSY 317 University of Illinois at Urbana-Champaign April 29, 2003

2. National Laboratory for Tourism and eCommerce University of Illinois at Urbana-Champaign museum

3. National Laboratory for Tourism and eCommerce University of Illinois at Urbana-Champaign Introduction • Printed Information sources • Internet • Physical size/space limitation • Relatively linear experience • unlimited space • Multiple experience • Technology changes not only the way of communication and • information distribution but also environment of information source. • Wireless/mobile technology provides more massive accessibility to • dynamic multimedia information especially for people on the move.

4. National Laboratory for Tourism and eCommerce University of Illinois at Urbana-Champaign Challenge Objectives • To provide better experience and enhance visitors’ • experiences before as well as during the museum visit • applying collaborative technologies to the system. • To provide system designers and managers of a museum • with some guidelines for developing a system and • operating the museum.

5. National Laboratory for Tourism and eCommerce University of Illinois at Urbana-Champaign Applicable Collaborative Technologies • Sticky Notes/Virtual Post-It • To enable visitors to leave virtual notes leave questions related to • an object, asking other visitors who are interested in the question • or willing to answer them. • Contextual Text Chat • To allow visitors to talk about any type of objects, sharing their • experience or opinions and interacting one another in the context • while appreciating the same objects. • Sticky Chat – similar tool with sticky notes • To help visitors interact and communicate with each other, • supporting information sharing and real-time conversation.

6. National Laboratory for Tourism and eCommerce University of Illinois at Urbana-Champaign Sticky Notes/Virtual Post-It

7. National Laboratory for Tourism and eCommerce University of Illinois at Urbana-Champaign Contextual Text Chat

8. National Laboratory for Tourism and eCommerce University of Illinois at Urbana-Champaign Sticky Chat

9. National Laboratory for Tourism and eCommerce University of Illinois at Urbana-Champaign Playfulness in a system • Virtual Tour • - Considered as an important part of the whole visitor’s • experience before “real visit” to a museum. • - Create “3D virtual museum” : walk through main • entrance and appreciate art artifacts along the pathway • in the museum just like real museum. • - By using applicable tools, communicate and share some • information with each other, clicking other appreciator’s • name in the lists. • - No time limit/constraint.

10. National Laboratory for Tourism and eCommerce University of Illinois at Urbana-Champaign Playfulness in a system • Computer Game Attributes • - The theories underlying computer gaming have been • applied to several fields, especially in Education to • provide more effective learning environments. • - One of the most powerful vehicles for reinforcing • engagement and motivation • - Computer games provide more effective interaction, • feedback, intrinsic motivation and feelings of • competence, and greater use of other kinds of • information systems/learning environments.

11. National Laboratory for Tourism and eCommerce University of Illinois at Urbana-Champaign Thank you!!! Any Questions?? Hongil Kim hkim18@uiuc.edu 217-244-8692