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WEBSITE USHERS IN NEW SEASON OF SERVICE AND COST-CONTAINMENT

WEBSITE USHERS IN NEW SEASON OF SERVICE AND COST-CONTAINMENT Nancy Cole, CTR, J. Jackson-Thompson MSPH, PhD, S. Vest, CTR, Chetan Wasekar, MD Missouri Cancer Registry (MCR), University of Missouri – Columbia. “I use the information you offer often.  You have a great website.”.

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WEBSITE USHERS IN NEW SEASON OF SERVICE AND COST-CONTAINMENT

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  1. WEBSITE USHERS IN NEW SEASON OF SERVICE AND COST-CONTAINMENT Nancy Cole, CTR, J. Jackson-Thompson MSPH, PhD, S. Vest, CTR, Chetan Wasekar, MDMissouri Cancer Registry (MCR), University of Missouri – Columbia “I use the information you offer often.  You have a great website.” “Update more often, please.” “I use the information you offer often.  You have a great website.” “Update more often, please.” “Update more often, please.” “I use the information you offer often.  You have a great website.” Objective: To improve quantity/quality of communications and expand services, while reducing expenditures. Methods: MCR hired a Health Informatics graduate student to serve as webmaster, reviewed other central registry websites and planned ways to utilize the website to assist hospital registrars and other users. Results: The website is user-friendly and comprehensive. Printing and mailing costs have been greatly reduced. Users may review and/or print reporting manuals and forms. Without leaving the MCR site, users may link to other frequently used resources (e.g., SEER, ACoS, NCI, NPCR, ACS, NAACCR, DHSS) and other handy items (e.g., quick list for chemo drugs, FORDS surgery codes). Conclusions: MCR’S website has improved our ability to communicate rapidly and successfully with our clients. By directing callers to our website, we can reduce our costs, yet effectively provide needed resources. “I think it is easy to navigate. Links are clearly marked.” “This is my first visit and I like what I see and will return to this website.” “I think it is easy to navigate. Links are clearly marked.” “This is my first visit and I like what I see and will return to this website.” “This is my first visit and I like what I see and will return to this website.” “I think it is easy to navigate. Links are clearly marked.” • Lessons Learned: • Involve a registrar in developing/maintaining website contents. • Monitor the site frequently to improve the timeliness of information, identify broken links, etc. • Survey users to assess how website can be enhanced. • Promote the website at every opportunity (e.g., presentations, exhibits, mailings, etc.). • Creating a website was definitely worth the effort! This project was supported in part by a cooperative agreement between the Centers for Disease Control and Prevention (CDC) and the Missouri Department of Health and Senior Services (DHSS) (#U55/CCU721904-04) and a Surveillance Contract between DHSS and the University of Missouri.

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