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Task #2:

Task #2:. In the post Main Library services environment, what services will be offered in the future and how will they be offered. Q1 . How will the traditional reference needs of student be met?. Build up a knowledge base system for FAQ.

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Task #2:

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  1. Task #2: In the post Main Library services environment, what services will be offered in the future and how will they be offered

  2. Q1. How will the traditional reference needs of student be met? • Build up a knowledge base system for FAQ. • Students are also encouraged to use the virtual reference, e.g. Ask a Librarian, email, online chat, etc.

  3. Q2. What New public services will be offered? • More proactive: Reference librarians meet students in hostels and meet faculty members in their office. • Mobile libraries.

  4. Q3. What kind of staff should be hired to Replace the early retired reference librarians? • No need to hire more staff. • Collaborate with other libraries to provide virtual reference.

  5. Q4. What skill sets and qualities will be required? • Reference Librarians are non-replaceable. • skill and qualities: • MLS libraries • Another Professional Master degree • Familiar with the resources and search skills • Reference Skills

  6. Q5. All technical services staff took early retirement , who could replace them? • No additional staff are required. • Cataloguing – Outsource • Acquisition – use Approval Plan

  7. Q6. Other departments for providing information service? • Other departments are too busy. • Other staff are more expensive than us.

  8. Q7. Could students and staff be charged for some service? • No. Library services are all free.

  9. Q 8&10. New learning support centre • No circulation desk – self-check system • New service points/areas: • Discussion rooms, practice/presentation rooms, Internet café, e-conference rooms, audio-visual rooms, relaxing area …. • Language centre, writing lab, … • A new desk for reference/research/IT enquiries.

  10. Q9. How will the 4 branch libraries related to the new Learning Support Centre? • Provide staff • Support the new Learning Support Centre

  11. Q11. What hours should it be open? • 24X7

  12. Q12. Will Food & drinkbe allowed? Mobile phones? • Food and drink allowed • Mobile phones in designated area with sound-proof.

  13. Q13. Employ empty classrooms to creat learning commons? • As a new learning centre will be set up, classrooms are not required.

  14. Thank you!

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