BusinessBridge

1. Business Activity Monitoring for WebSphere Business Integration BusinessBridge Presented to WBI-FN(MERVA Users Group)

2. Who is Systar ? • Systar is a performance management company • Founded in 1984 • Listed on the Euronext since June 1999 • Over 200 customers and 100 employees worldwide • We differentiate ourselves with our innovative business-centric performance management solutions that help customers harness the power of their business processes and IT systems • Four years ago Systar pioneered Business Process Performance Management (BPPM), a precursor form of BAM, with the introduction of BusinessBridge and OmniVision

3. Autoliv Circuit City EADS Freightliner GVS-Fiat Lafarge La Poste Lockheed Martin Renault SNCF Total BNP Equities CIC Securities e-Cortal EuroClear Fortis Bank NASDAQ Partial List Of Systar BAM Customers • Allmerica • AXA • Banesto • Barclays Bank • Blue Cross • BBVA • BNP Paribas • CIBC • Credit Lyonnais • Generali • KeyBank • Natexis BP • Soc. Gen. • Verizon • BellSouth • France Telecom • DIGEX • Telecom Italia • Equant • Alcatel

4. Business Activity Monitoring (BAM) • BAM gives real-time access to business performance information as well as historical analysis to improve the speed and effectiveness of business operations, by: 1. Ensuring Business Processes unfold as expected, according to business commitments.   2. Reducing the latency between when information is measured and decisions are made.

5. Real-time dashboards • Trending and Reporting • Alerts and notifications Business Activity Monitoring Business Monitoring & Management Transformation CRM ERP EAI IT INFRASTRUCTURE DATABASES WEB LEGACY BAM Sits “On Top” Information Silos

6. Examples of situations that BAM must detect and analyze immediately • “Payments are queuing up, which may impact the $20M SWIFT transfer to GE that should go in 20 minutes.” • We have not received any trades from our largest customer for the past half-hour –at hour peak season time. Is there a problem?”

7. How BAM helps Business Operations • BusinessBridge, a pure play BAM solution, is meant for operational excellence in the real time enterprise • Users include people like: • Head of Business Operations • Business Process Owner • Customer Service groups • Application Support groups • Back Office control room • The Key Benefits are: • It correlates operational deficiencies with impact on customer service and business performance • It evaluates operational risks such as information integrity issues, lack of compliance with regulations, fraud risks and revenue leakage • It gives business Ops the information they need to manage their providers and business partners from a business process performance standpoint

8. Outboard, open, non-intrusive Dynamic publishing through real-time dashboards and intelligent alarm notification Business activity and impact evaluation is based on the definition of BAM objects and rule components: indication of deviations from expected performance, behavior or quality of delivery Real-time event correlation, based on technical situation assessments Information is captured from anywhere with BusinessBridge datasources Notification Services Repository Services BusinessBridgea pure-play BAM software technology Presentation services (portal & reporting) BAM objects + Correlation Services B u s I n e s s B r I d g e Administration Services Information capture Services Business Activities Computing Infrastructure

9. SQL/ODBC DATASOURCE Select * from JOB. TIVOLI DATASOURCE BusinessBridge Datasources VT220, 3270, TELNET, 6530, VIDEOTEX, etc... Full Screen DATASOURCE NFS, NOVELL, NETBIOS, etc... File Encapsulation DATASOURCE NT Event Log DATASOURCE BusinessBridge WEB Browser DATASOURCE E-Mail MAPI DATASOURCE Test@ company.com Multicast Collection & Action Services SNMP DATASOURCE BMC PATROL DATASOURCE CA-TNG DATASOURCE • Collect information from anywhere • Filter Information • Native capture of relevant information from both business and IT environments • Bi-directional: Collect and Act HP OpenView MIB Agent SOAP/XML Datasource

10. Correlation Engine Business Activity and Impact Evaluation Services • KPMs and business impact evaluation logic are embedded into these BAM objects • These “situations” are given as input to a set of BAM objects • Business and technical captured raw information is processed by correlation engine rules and transformed into a set of factual “correlated situations” BAM Object model & KPMs Information capture Services

11. BusinessBridge Presentation services BAM objects are used to feed BAM dynamic web pages content: User access control, personalization, information aggregation and presentation, links with other web sources, access to history reports, administration… Dashboard tailored by job functions

12. Notify People According to Their Needs • Sends messages to the end-user • Handles acknowledgements and escalation mechanism BAM objects + Correlation Services Alarms or notifications can be sent via different media Notification Service Notifications Alarms

13. Presentation Services BAM objects + Correlation Services BusinessBridgeRepository Report Services Datasources Services Repository Services:Reporting/Historical Analysis OBJECTIVE: Generate historical web reports based on Process Quality metrics tracked at run time. Interface with 3rd party relational DB and OLAP BI tools Provides long term analysis and basis for business process enhancement.

14. Presentation Services BAM objects + Correlation Services BusinessBridgeRepository Profiling Services Datasources Services Repository Services: Automated Profiling OBJECTIVE: Calculate KPM thresholds from historical data stored by BusinessBridge, using statistical formula (min, max, avg, std deviation, peak values, etc.)