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Crisis & Hostage Negotiators

Crisis & Hostage Negotiators. Diverse Skills For Diverse Emotional Settings. Jeff Thompson | Research Scholar | Columbia University Law School. What is it called? Why? Role of emotions? How does a negotiator respond?. Questions. Instrumental Expressive. FBI Says:. Stress Anxiety Tense

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Crisis & Hostage Negotiators

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  1. Crisis & Hostage Negotiators Diverse Skills For Diverse Emotional Settings Jeff Thompson | Research Scholar | Columbia University Law School

  2. What is it called? • Why? • Role of emotions? • How does a negotiator respond? Questions

  3. Instrumental • Expressive FBI Says:

  4. Stress • Anxiety • Tense • Unpredictable • Lack of Information • Emotionally driven Situations Are Known For:

  5. Emotions Emotions Rational Rational Emotions Rational

  6. “Negotiation is seen as a mechanism for influencing other parties’ perceptions and goals.” -Fauré & Zartman Negotiating With Terrorists

  7. Influence Rapport Empathy Active Listening Strategy: Behavioral Change Stairway Model Time Veechi et al., Aggression and Violent Behavior (2005) 533-551.

  8. Charisma: Ability to influence, persuade, guide • Professionalism: Having the skills and knowing when and how to use them • Rapport: Mutual understanding, positivity, & coordination C.P.R. Strategy:

  9. Emotions Hammer (2007). Saving Lives: The S.A.F.E. Model For Resolving Hostage & Crisis Incidents

  10. Emotional Label • Reflect/Mirror • Paraphrase • Open-ended Questions • Summarize • Minimal Encouragers • Effective Pauses • “I” Messages Active Listening Skills

  11. Stay in touch • Mediator.Jeff@gmail.com • @NonverbalPhD • CrisisNegotiator.blogspot.com • NonverbalPhD.com Thank you

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