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This educational material discusses the different types of business letters and their components, including enquiries, offers, orders, complaints, and reminders. It also covers the parts of a business letter such as the heading, inside address, salutation, body, complimentary close, and signature. Suitable for learners of business English.
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Výukový materiál zpracován v rámci projektu EU peníze školám Registrační číslo projektu: CZ.1.07/1.5.00/34.0208
BUSINESS ENGLISH WRITING BUSINESS LETTERS
Types of business letters • Enquiries • Offers • Orders and their confirmation • Execution of orders • Complaints and replies to complaints • Reminders
Parts of a business letter • The heading and the date • The inside address • The salutation • The body of the letter • The complimentary close • The signature
The heading • Usually on special printed notepapers with • Name of the company • The address • Telephone • Fax number
The date You may write the date in 4 different types: • 15th February, 2009 • 15 February 2009 • February 15th, 2009 • February 15, 2009 !! Use words not figures for months !!
The address - titles • Mr. – is used for men • Mrs. – is used for a married woman • Miss – is used for an unmarried woman • Ms. – is used for both married and unmarried woman
The address - titles • Academic and aristocratic titles are always BEFORE THE NAME Prof.Arthur Whitesnake • Positions and university degrees are always AFTER THE NAME Mr.Arthur Whitesnake, Ph.D.
The address • a) number of the house and the name of the street • b) name of the town or city and its postcode • c) name of the country
The address Mr.Neil Bradbury, Manager Abbey Court Hotel 20 Pembridge Gardens W2 4DU London England
The salutation • Dear Sirs, • Dear Sir, • Dear Madam, • Dear Mr.Jones, • Dear Mrs.Stapleton,
The body of the letter • Why you write • Your offer, order, request, complaint etc. • Keep the same style whole through the letter
The body of the letter Dear Mr.Bradbury, thank you for your order of 10th January for 5 Electric Dishwashers, Model AZZ 567 The dishwashers will be delivered by February 20th, 2013.
The complimentary close • Depends on the salutation! • Dear Sir, ………….... Yours faithfully, • Dear Mr.Black,…….. Yours sincerely,
The signature John Walcott John Walcott, Sales Manager White Dishwashers, Ltd.
Použitá literatura: Bočánková, M., Hedvábná, I., Kalina, M. 2004. Anglická obchodní korespondence. Ekopress, s.r.o Dyčková, J., Neumannová, O. 1998. English for bankers. RADIX, s.r.o Henderson, D., Streitwieser, V. 2006. Business English. Grada Publishing Jones, L., Alexander, R. 2003. New International Business English. Cambridge University Press Mackenzie, I. 1995. Financial English. Language Teaching Publications Měšťan, J. 2002. Anglický obchodní dopis se vzorovými dopisy. Nakladatelství JM Písek
Použitá literatura: Radice, F. 1992. English for banking. Macmillan Publishers Skuch, E. 2005. Fit for Business English - Fráze. Grada Publishing Tilley, R. 2005. Fit for Business English – Korespondence. Grada Publishing Treger A. 2008. Inside the European Union. Leda s.r.o Abbs, B., Freebairn, I., Barker, Ch., 2003. New Snapshot Pre-Intermediate, Pearson Education Limited Obrázky: http://search.creativecommons.org/
