1 / 32

GLOBAL NORMS WEBINAR

GLOBAL NORMS WEBINAR. Multi-Health Systems Inc. Presenters. Facilitator: Daniela Kwiatkowski Training Specialist - Product Development Speaker: Jonathan Stermac, M.A. Research Associate - Research and Development; Performance Assessments . agenda. Overview of EQ-i 2.0 model

marli
Download Presentation

GLOBAL NORMS WEBINAR

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. GLOBAL NORMS WEBINAR Multi-Health Systems Inc.

  2. Presenters • Facilitator: • Daniela Kwiatkowski • Training Specialist - Product Development • Speaker: • Jonathan Stermac, M.A. • Research Associate - Research and Development; Performance Assessments

  3. agenda • Overview of EQ-i 2.0 model • International Interest • Creation of the Global Norms • EI – A Global Construct • Guidelines and Examples • Summary and Take Away

  4. Who is MHS? • A worldwide, trusted publisher of psychological assessments and services • Home base: Toronto, Ontario

  5. THE EQ-i 2.0 MODEL Copewithchallenges Perceive and express ourselves Develop and maintain social relationships Use emotional information in an effective way

  6. Global Interest

  7. Currently Available Norms • US/Canada - Professional & General Population • UK/Ireland -Professional & General Population • Australia -General Population • South Africa - Professional • Feedback from international customers on difficulties choosing norm

  8. Emotional Intelligence – Growing Global Interest Google Trends, 2013

  9. GLOBAL NORMS CREATION

  10. Endogenous factors (e.g., age, gender) • Exogenous factors (e.g., country, occupation) • Examination factors (e.g., online) • Temporal factors (e.g., administration dates) Norm Types: • The Standardization Norm • The User Norm • THE ABCDS OF NORM CREATION Bartram, 2008

  11. Global Norm Characteristics • n = 10,000 • We have developed customer based professional Global Norm where we report on 4 characteristics: • Gender • Age • Country • Occupation

  12. Global Norm Breakdown • 154 countries • Equal gender • 50% Male • 50% Female • Equal age across four intervals • 5 U.N. World Regions • Africa, Americas, Asia, Europe, Oceania • 2,000 respondents from each region • Norm types • Overall • Age & Gender

  13. Global Norm Breakdown • 23 countries with more than 100 records • Asia: 7 (Singapore, Malaysia, China, United Arab Emirates, India, Japan, Indonesia) • Africa: 3 (South Africa, Angola, Nigeria) • Europe: 7 (Ireland, UK, Germany, France, Finland, Spain, Switzerland) • Americas: 5 (United States, Brazil, Mexico, Canada, Chile) • Oceania: 1 (Australia)

  14. EMOTIONAL INTELLIGENCEA GLOBAL CONSTRUCT

  15. Previous Norm Data • Total EI increases with age • No gender differences in Total EI • Women score higher on Empathy • Smaller differences on Emotional Expression and Emotional Self-Awareness • Men score higher on Stress Tolerance and Problem Solving     

  16. Global age

  17. Global age

  18. Global gender Women Score Higher Men Score Higher

  19. Global regions • Asia had the lowest scores • Overall and subscales • Africa had the highest scores • Overall and most subscales • Europe, Americas, and Oceania were similar for the most part

  20. Africa • Americas • Asia • Europe • Oceania • WHICH REGION HAS THE SMALLEST GENDER DIFFERENCE IN EMPATHY?

  21. Independence • Impulse Control • Self-Actualization • Assertiveness • WHICH SCALE HAS THE SMALLEST REGIONAL DIFFERENCES?

  22. Emotional Intelligence – A Global Construct • Consistently high reliability and validity • Across world regions, gender and age • Culture-free by design • Some differences exist in subscales • However, these differences may not be practically significant • Influence of sample size • Actual scores are not largely different from each other

  23. High Reliability and Validity

  24. Example – North America and Asia Individual From North America Assertiveness = 119 Individual From Asia Assertiveness = 114

  25. Guidelines and examples

  26. When would I use a Global Norm? • Consider the following criteria: • The regional location/country in which the assessment is being taken • The culture of the participant • The location and culture of the comparison group of assessments (if any) • The applicability of a globally representative norm • The applicability of the closest/most similar regional norm • The potential buy-in of the client or organization when comparing assessment scores against the chosen norm

  27. Examples of Global Norm Use • Comparing leaders in an international organization • e.g., comparing Latin American leaders to European leaders • Selecting individuals from one region to work in another • e.g., from Asia to work in Africa • Using a common baseline for all users allows for accurate comparison and development • Removes concern over applicability of norm

  28. Debriefing Results Across Cultures • As EI is a global construct: • Focus on the culture of the work environment • Understand how the regional culture fits within the global framework but do not focus on it • Understand the client’s perception and knowledge of norms • Be prepared to discuss subscale differences across regions (and age and gender)

  29. SUMMARY • The Global Norms allow EQ-i 2.0 results to be interpreted in a broader manner • Region: Small overall; small differences on most subscales; moderate on some • Age: Small to moderate effects • Gender: No effect for Total EI; small effects at subscale level • Emotional Intelligence is a global construct

  30. Where to go from here? • No additional cost above generating a report • Unless changing the norm on an already generated report • Can be used with: • Workplace • Leadership • Group • Norm Region: Global • Global Norm supplement on portal • Help files updated

  31. Thank you! Any follow up questions or comments can be directed to: jonathan.stermac@mhs.com References: Bartram, D. (2008). Global norms: Towards some guidelines for aggregating personality norms across countries. International Journal of Testing, 8, 315-333. Google Trends. Web Search interest: Emotional intelligence - Worldwide 2004 – present. Retrieved January 16, 2014, from http://www.google.ca/trends/explore?hl=en-US&q=/m/0ns8w&content=1

More Related