NAVCA Quality Award Andrea Allez Performance Improvement Manager andrea.allez@navca.uk

1. NAVCA Quality Award Andrea Allez Performance Improvement Manager andrea.allez@navca.org.uk 0114 2893950 Excellent service for local groups

2. Development of Quality Award Performance Standards developed, piloted and agreed by membership in 2005 Quality Award audit process trialed, refined and launched June 2006 Trade Mark application made for the ‘Q’ 7 LIOs achieved Award; 38 CVS signed up Excellent service for local groups

3. Emphasis on Effectiveness and Continuing Improvement As sector becomes more prominent in mainstream service delivery, questions of effectiveness increase Award is designed to help LIO’s demonstrate their effectiveness The Award includes all the key areas of work a local infrastructure organisation undertakes and identifies what it is achieving This gives clarity to both the organisation and all of its stakeholders Excellent service for local groups

4. How to achieve the award Stage 1 Application to start the process and receive the Award pack. Payment of £100 at this stage. Carry out self-assessment – deadline for completion within 1 year. Stage 2 External audit – payment of balance £1675 Excellent service for local groups

5. The Award pack Guidance notes Overview of standards & outcome indicators A worked up example of a self assessment – No 3 The Standards CD- Self-assessment workbook; Action Plan ; Mapping Chart; a further copy of the Standards Excellent service for local groups

6. Self-Assessment Against all outputs and outcomes for each Standard Focus is on evidence that LIO has made a difference to the local voluntary and community sector through the work it does Uses evaluation tools from Measuring Effectiveness pack – hard copy sent to all members + tools accessible on NAVCA website: http://www.navca.org.uk/publications/meseffect/ Excellent service for local groups

7. Self-Assessment 1 2 3 4 Standard 1: The organisation pro-actively identifies needs in the local community and facilitates improvement in service provision to meet those needs. Not meeting any of the outcomes in this standard Effectiveness on some/not all outcomes Effectiveness demonstrated on all outcomes Outstanding effectiveness achieved re this standard Excellent service for local groups

8. Self-Assessment: Standard 1 1.1 Is better informed about new needs Outcome:VCS enabled to receive information on new needs emerging in community through regular Network and Forum meetings, and through on-line Forums. For example, WCN identified summer activities for children as a key priority, and this became an LAA stretch target Evidence: Reports and minutes from Networks and Forums (including on-line Forums) Outcome:Our Development Team help groups access statistics about need e.g. Index of Multiple Deprivation, using specialist software - Pebbleshore. Evidence: Capacity Building Team monitoring information Excellent service for local groups

9. Self-Assessment: Standard 1 1.2 Reviews its services in response to information about changing or emerging needs. Outcome: Local VCOs, such as This Place Mental Health Resource and Over There Volunteer Development Agency have reviewed and revised their strategic planning focus as a direct result of our Outcomes training programme. Evidence: Feedback from training This Place Mental Health Resource; details of Draft Strategic Plan; Anecdotal/email evidence Outcome: In order to promote independent living amongst older people, and to reduce bed blocking, a local VCO, the Good Neighbour Network was formed, and received funding to deliver appropriate services to this client group. Evidence: Funding bid; GNN constitution; Partnership Agreement Excellent service for local groups

10. The Audit process The external auditor is appointed by NAVCA and receives the self-assessment workbook Their role is to validate the self-assessment evidence The auditor contacts the LIO if further information is required Excellent service for local groups

11. The Audit process The auditor agrees the programme for the audit visit and suitable date The audit visit takes place over 1 day The auditor prepares a report which recommends the award is made or not The report is sent to the LIO for comment Excellent service for local groups

12. The Audit process There may be occasion when the LIO is given extra time to gather more evidence for a certain outcome The final report will be delayed until this has happened There is no payment required in this case Excellent service for local groups

13. The Audit process In the unlikely event that even after audit, an LIO does not meet all the requirements an action plan will be prepared to address gaps The process, including payment, will then start again Excellent service for local groups

14. The Quality Control process An auditor moderation meeting is held where auditor recommendations are scrutinised Decision making processes are challenged Final reports are then agreed and sent through to the Verification Panel Excellent service for local groups

15. The Quality Control process Verification Panel is made up of NAVCA Trustees and NAVCA senior management staff The Verification Panel makes the final recommendation for the Award to the NAVCA Trustee Board Where the Award is recommended the Award is made by NAVCA Trustee Board Excellent service for local groups

16. Finally…… The Quality Award Certificates are issued The final report is sent to the LIO pointing out the development areas which will be looked at during re-assessment The Award is valid for 3 years Excellent service for local groups

17. Process & support Lack of resources at NAVCA mean low level of practical support – there’s Andrea! Suggest if several of you are working towards the QA at the same time use each other for support There are 7 LIOs that have achieved the QA and are willing to give advice NAVCA will set up a web page where helpful comments/documents can be accessed We are still learning about what people need to support them and will respond as we can Excellent service for local groups