PABXSoft

1. PABXSoft Telephone Call Reporting Software How it can help in your business

2. Introduction • This PowerPoint show is deliberately brief and attempts to explain as simply as possible some of the typical applications for the software in business. • All businesses have subtly different needs, so some of the reports and features described will not apply to your business, but hopefully some will.

3. Cost Comparison • Considering changing to another carrier? • You simply enter in your current carrier rates for local, long distance and mobile calls as well as the rates provided by an alternative provider. • When you run the Cost Comparison report it shows the cost difference based on the actual calls you have made.

4. Cost comparison (continued) No guess work, no bill analysis. Just a minute or two of entering in the alternative carrier rates, and then you can see exactly what you would have saved on the actual calls you made. Carrier 1 Carrier 2 Difference

5. Account codes • A really versatile feature found in telephone systems, Account codes are often used by Lawyers and Accountants. • PABXSoft has a variety of features to enhance this feature such as ‘Fee by minute’ billing by client, and different fee rates per extension (so a senior partner can charge a higher rate than a junior). • But there are many more uses for Account codes...

6. Account codes (continued) • Support services (where you make calls on behalf of your own customers and need to bill them). • Shared telephone extensions (part-time workers sharing a phone). • Schools, Colleges, Hospitals where phones are in public areas and need to be ‘locked’ until a valid code is entered.

7. Cost Allocation • Many businesses want to break down operational expenses into Departmental Cost Centres. • When the monthly phone bill comes in, how do you break it down into cost centres? • With PABXSoft !

8. Marketing • One of the most powerful features in new telephone systems is a feature called DDI. (This is where you are given a block of 100 numbers and outside callers can call directly to the desks of your staff). • But you can also use a spare DDI number for your Yellow Pages ad, another for your Newspaper ads, another for Radio, TV etc. • PABXSoft reports on the number of calls received on each DDI, thereby showing the effectiveness of each marketing campaign.

9. Call Centres • Whether for In-bound telephone answering teams in sales or support, or Out-bound calls made by sales people, not only does PABXSoft provide reports, but it also has a ‘real-time’ screen that updates as soon as a call is terminated. Very useful for sales managers !

10. VoIP • Many businesses buy a new telephone system purely for the cost savings and flexibility that VoIP offers. • Whilst some do this to provide features like unified messaging , the primary driving force is COST savings on long distance and inter-office calls. • PABXSoft effortlessly shows the cost savings that can be made by switching to VoIP.

11. Customer Service • “Is answering the phone quickly, important to your business?” • Yes...so how do you measure your performance?

12. Customer service (continued) • PABXSoft provides incoming ring time and lost call reports. It also shows peak times in the day so you can predict when to allocate additional staff.

13. Business Barometers • One of the most powerful features of PABXSoft is it’sability to provide managers with an instant‘snapshot’ of business activity. • The Monthly and Daily summary reports provide an ‘at a glance’ review of current telephone call activity which in many cases can accurately reflect business activity.

14. No time? • All PABXSoft Reports can be set to run automatically, so each of your managers favourite reports are sent to email, printer or file, daily, weekly or monthly.

15. Hotels, Motels • PABXSoft (Premium version) provides a simple Hospitality function for quick check in/out and billing of guests.

16. Reports...which one? • There are 20 or more pre-designed simple reports in PABXSoft, some fully detailed, some in summary style. A report your sales manager might find very useful, may not suit your accountant. That’s really the point. It’s very versatile software that will benefit your entire management team.

17. One-time only • PABXSoft quickly pays for itself, and once you buy it, there are no obligatory support, upgrade or renewal charges. • It’s very easy to use, and you can install it yourself on as many computers as you like in your office using the same license.

18. 14 Day Trial • You can download from our web site and run the software as a 14 day free trial. • When the trial ends call data is still being collected.You simply register the license key you buy from your PABXSoft re-seller to unlock the reporting function again.

19. Going National or Global? • PABXSoft is an Australian company but our software is sold across the World. • If your business is expanding interstate or overseas and you need to report on calls made at your remote offices then PABXSoft ‘Premium’ version is the answer.

20. Thank you... www.pabxsoft.com Questions? Please email any questions you have to dealer@pabxsoft.com or speak to your telephone equipment provider