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ICT Strategy

ICT Strategy. Service Management. As-is situation. Two separate technical infrastructures OSS vs. BSS OSS is 16x greater in financial terms Two “parallel universes” - competing architectures Fails “One Agency = One EA” maxim. Network Convergence . One Agency = One network

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ICT Strategy

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  1. ICT Strategy Service Management

  2. As-is situation • Two separate technical infrastructures • OSS vs. BSS • OSS is 16x greater in financial terms • Two “parallel universes” - competing architectures • Fails “One Agency = One EA” maxim

  3. Network Convergence • One Agency = One network • Expand NRTS – leverage investment in national fibre network • Standardise on IP for Data, Voice and Video • Single terminal access via a UOI • Economies of scale • Integration • Flexibility

  4. Domains • Although one logical network… • Physically, a network of networks • Concept of domains and “Circle of Trust” • Federated identities (Single Sign-On)

  5. Service Supply Chains • BSS • Atos Origin (ITIL v3) • OSS • NRTS • Area Teams (TechMAC’s): • Conceptually similar to the multi-service provider environment of the Public Sector Network (PSN) • Requires similar competitive, multi-supplier environment • Services need to be managed in a consistent manner (ITIL)

  6. PSN Service Architecture • The PSN Service Architecture enables service inter-working and is shown below: SDF – Service Delivery Framework

  7. Service Oriented Procurement Architecture

  8. Service/Contract Model

  9. Network Services • Under Network Convergence, this is an extended NRTS service • Current service runs from 2005-2015 • Needs to become PSN-compliant • Currently a single network domain • Separately managed • Currently Open and Untrusted

  10. SOA Runtime Environment • Conceptually, an Enhanced Network Layer, in PSN terms • A new service – essentially the Enterprise Service Bus (ESB) • Provides the “Glue” for all other services • New Managed Service Provider required • Requires Systems Integration capabilities

  11. Virtualised Data Centre • Existing Data Centres: • Operational (OSS): • Coleshill • Westhoughton (Disaster Recovery Centre) • Business (BSS): • Andover (Atos Origin) • ICT Service Transformation (Atos Origin) is a step in the right direction (but only BSS Domain) • Need to extend into OSS Domain

  12. Traffic Technology • Area Teams/ TechMAC’s (x14) • Future scope for rationalisation (Novation in the interim?) • Need to appear to HA as one virtual team

  13. Traffic Information • Currently divided between NTCC and RCC’s (All Traffic Mgt Centres – TMC’s) • Common capabilities: • Traffic Management • Incident Management • Leading to the Common Control Framework • Virtualised To-Be architecture separates capabilities from organisation • Focus on services, e.g. TI2011+ and TCP • New Service Provider(s) 2011/2012

  14. Common/Shared Services • Some may be provided externally on a Pan-Government basis (i.e. Shared Services): • HR and associated finance (Payroll, expenses, etc.) • GIS and cross-agency Incident Management • Others will be internal: • Unified Network Model • National State of the Network • Identity Management/Single-Sign-On

  15. End-User (Desktop) Services • Includes the Unified Operator Interface • All other Desktop services and associated infrastructure • Currently Atos Origin for BSS/HAbIT • OSS – various???? • HA-wide service required

  16. Security Services • Security Operations Centre (central monitoring/response) • Federated approach – domain-based • Automated provisioning: • From HR system for internal staff • From Contract Management system for 3rd party contractors • Standards-based: • Security Access Mark-up Language (SAML) • Liberty Identity Federation Framework (ID-FF) • WS-Federation • Security as a Service (not by Application) • Enterprise Single Sign-On (ESSO)

  17. Systems Integration • Requires partnership with a recognised Systems Integrator • Establish an Integration Centre of Excellence (ICE)/Integration Competency Centre (ICC) • Design-time services to support Programmes/Projects and developers • Run-time support services to support Service Delivery, Operations & Maintenance

  18. Service Delivery • Service Delivery includes: • Service Level Agreement (SLA) Mgt • Capacity Management • Contingency Mgt (Business Continuity) • Availability Management • Atos Origin for BSS • Various for OSS • Needs to be consistent across the HA (ITIL-based)

  19. Operations & Maintenance • Service Desk/Service Request Mgt • Incident Management • Problem Management • Change Management • Release Management • Configuration Management • Atos Origin for BSS • Various for OSS • Needs to be consistent across the HA (ITIL-based)

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