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Avaya IP Office “Convergence in a Box”

Avaya IP Office “Convergence in a Box”. Desktop Applications. Screen POP to provide IP control of Telephones. Client application on CD. Lite – Free with IP Office. Pro – Licence users. Central Upgrade via License Key. Simply Scripting based on CLI. Personal directory.

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Avaya IP Office “Convergence in a Box”

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  1. Avaya IP Office “Convergence in a Box”

  2. Desktop Applications

  3. Screen POP to provide IP control of Telephones. Client application on CD. Lite – Free with IP Office. Pro – Licence users. Central Upgrade via License Key. Simply Scripting based on CLI. Personal directory. Conference call control. Speed dial settings. Available Status Setting. Call History. Call Recording. Door entry control. Extended PIM ‘Screen Pop’ support MS Outlook Goldmine ACT! v6 Maximizer iPhoneManager for IP Soft Phone - License Phone Manager

  4. Combines eConsole and BLF applications to provide the Operator with a more intuitive method of handling calls Increased Holding bays Increased Park slots Enhanced directory access incl. Microsoft Outlook Can change user status Key Business Benefits • Increased employee productivity • Improved customer service • Greater flexibility SoftConsole 2.0

  5. Voice Mail Lite or Pro • Lite – Inclusive all IP Office. - CD. • Requires External PC. • Pro – License Key + CD. • Requires External PC. • Choices of Voicemail notifications. • Phone Manager, Phone LED or Email • Integrates with Phone Manager. • Integrates with Contact Centre Package.

  6. Automated Attendant • Function of voice mail PRO. • Offer back-up to human operators during hightraffic or out-of-hours. • Dial by name: allows callers to dial theextension/department they require by their name. • Dial by number: allows callers to dial the extension/department they require by their ext. • Allows callers to listen to announcements or informational messages (e.g. Opening hours, product announcements). • Web Campaign • Advanced Call queuing informing callers with their Queue Position and their Estimated Time to Answer (ETA) • Replay Database information to caller using Text-To-Speech • Easy to set-up thanks to its intuitive windows interface (import/export call flows function).

  7. Displays status of all of the active telephone and data calls on the system (particularly useful to monitor data calls) Lists incoming calls that have not been answered (missed calls) together with time/date, extension dialled, CLI of the caller & ringing time Monitor system status, call setup trunk status, datapackets and more Support for SNMP Call Status, Monitor and Call Logger • Application residing on a PC that collects the detail of all IP Office calls • This data can then be exported to Microsoft Excel or other Third-party applications for detailed reporting & analysis

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