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IANA Department Update APNIC 33, New Delhi

IANA Department Update APNIC 33, New Delhi. 29 February 2012 Elise Gerich VP IANA ICANN. Overview. Continuous improvement Other Services Statistics & more. Continuous Improvement. Business Excellence. 3 rd annual EFQM self-assessment held in January 2012

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IANA Department Update APNIC 33, New Delhi

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  1. IANA Department UpdateAPNIC 33, New Delhi 29 February 2012 Elise Gerich VP IANA ICANN

  2. Overview • Continuous improvement • Other Services • Statistics & more

  3. Continuous Improvement

  4. Business Excellence • 3rd annual EFQM self-assessment held in January 2012 • Significant improvements for our customers in processes and key results • Next steps: continue measures for KPIs & identify additional areas for improvement

  5. Standard process documentation We have converted over half our core processes to a standardized format and will be converting more in 2012

  6. Customer survey • We will be running a customer survey to gather structured feedback we can use to improve our services

  7. Improving our request processes

  8. Security & continuity • 4th annual security plan revised in November 2011 • 2nd IANA continuity exercise is planned for 2012, building on the success of 2010 CC BY 2.0 license from flickr.com/dylancantwell

  9. Key Ceremonies since APNIC 32 • Ceremonies 7 & 8 were successfully completed • Full transcripts & logs are published on the dns.icann.org web site

  10. SysTrust certification renewed

  11. Other ICANN activities…

  12. Time Zone Database

  13. IDN Variant Issues Project Phases

  14. IDN Variant Issues Project Info • Community wiki • https://community.icann.org/display/VIP/Home • Public discussion list vip@icann.org • https://mm.icann.org/mailman/listinfo/vip

  15. Statistics

  16. ccTLD DNSSEC map – Jan 2012 http://www.icann.org/en/topics/dnssec/deploy-en.htm

  17. IPv6 web stats

  18. But wait, there’s more! Too much to report here Check out our research web site for a series of daily reports on the health of Internet resources http://stats.research.icann.org

  19. Thank You

  20. Questions

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