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call center outsourcing

Our call center outsourcing facilities are equipped with CTI (computer telephony integration) which allows you to integrate your database with our CRM. The time having technique is all you need to implement your projects.

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call center outsourcing

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  1. Contact center outsourcing services from the top     resource in Dubai            Essential to achieving success in the corporate world is understanding the needs of your target               market. The best way to do that is to talk to them – acquire feedback regarding aspects they                       appreciate from the service or product you provide and the aspects that require further               improvement. That is why it is vital for businesses to have a customer contact center that can                 assist customers and collect feedback simultaneously. However, not small and medium-sized           companies have the resources or the capability to facilitate an in-house team of customer             assistance personnel.                                                                                            Back Office empowers businesses with call center capabilities, without having an entire team             on the payroll, working in-house through optimised contact center outsourcing services.                Partner with one of the foremost call center outsourcing           companies in Dubai and the UAE today          Back computer-telephony integration. This allows us to adopt customer databases into our customer           relationship management system, develop project frameworks, and launch projects, within a         short timeframe.    Office runs an advanced customer interaction facility that features extensive                                                 Our CTI-enabled customer interaction facility is capable of delivering a range of solutions           designed to meet the needs of modern day businesses, including the following:                  Inbound helpdesk solutions  Answering services  Customer surveys/mystery shopping  Order taking, coordination, and delivery  Lead generation and outbound telesales  Inbound/outbound technical assistance  Database development and cleansing  ● ● ● ● ● ● ● With our comprehensive customer interaction solutions, businesses can measure the         performance of their processes, provide customer assistance, perform outreach, and gather           data for operational improvement, without allocating the commensurate resources read more           visit our ​website                                     

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