1 / 20

Your Team’s Process Improvement Project

Your Team’s Process Improvement Project. Presented by: Liz Rodriguez BBA, CQIA Systems Development Coordinator. Prioritize/ Select Process for Improvement Define Project and Build Teams Map Existing Process. Develop Ideal Process. What steps have been completed?.

masako
Download Presentation

Your Team’s Process Improvement Project

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Your Team’s Process Improvement Project Presented by: Liz Rodriguez BBA, CQIA Systems Development Coordinator

  2. Prioritize/ Select Process for Improvement Define Project and Build Teams Map Existing Process Develop Ideal Process What steps have been completed?

  3. Developing the Ideal Process

  4. Developing the Ideal Process • Clearly identify areas for improvement • Focus on value added steps • Get rid of Waste • Collect relevant data • Use Best Practices • Brainstorm • Use Benchmarking methods • Document the Ideal Process

  5. Clearly ID Improvement Areas • Identify Waste • Ask “Why?” 5 times • get beyond “surface issues” • Use a Cause and Effect questions • ID and explore possible causes of issues

  6. Collect Relevant Data • Data: factual information (as measurements or statistics) used as a basis for reasoning, discussion, or calculation • Ask the people involved in the process • Ask customers/ those served by the process • Examine records/ surveys/ observations of the process • Research information and knowledge management systems

  7. Focus on Value Added Steps • Increase Value and eliminate Waste • Increasing value to the customer should guide the development of the ideal processes • Isolate a primary purpose of step • Specify measures that indicate excellence • These measures promote making decision based on fact and data

  8. Get rid of Waste • Overproduction: doing work not requested by customers. • Waiting: reviews and approvals. • Transportation: transporting documents. • Processing: processing itself. • Inventories: data, work-in-process, and completed services. • Moving: searching for information. • Defects: errors in data or documents. • Behaviors: behaviors that do not add value http://www.theclbm.com/papers/vsm_bbc.pdf

  9. Collect Relevant Data • Understand the process, rather than relying on hunches • Make educated decisions based on facts • Identify and prioritize and analyze issues • Monitor improvement • Predict future behavior, changes in process • Share information

  10. Use Best Practices • Best Practices: Techniques, methods, processes, activities, incentives or rewards that are more effective • The most efficient (least amount of effort) and effective (best results) way of accomplishing a task, based on repeatable methods that have proven themselves over time for large numbers of people.

  11. Brainstorm • Brainstorming: a group problem-solving technique that involves the spontaneous contribution of ideas from all members of the group • Enables groups to: • Create several ideas in a short period of time • Think more creatively • Think about all the dimensions of a problem or solution

  12. Benchmark • Benchmarking: Finding the best practices and preferred outcomes, tailoring and applying them to Palmer in order to achieve desired outcomes and optimal performance To seek and integrate excellence

  13. Benchmark What? • Established improvement areas • Key Indicators • Weak areas of process (methods for data collection, communication structures, change management rules & methodologies) • Best and leading practices

  14. Benchmark Against Whom? • Internal units – compare within institution • Other Colleges and Universities – compare across institutions/ competitors • Similar function – compare across diverse settings – higher education, corporate, industry, service, etc. • Best in class – compare against exceptional performers • ID through professional associations, consortia, professional contacts, article citations, awards

  15. Benchmark; How? • Collect comparative qualitative/ quantitative data from external partners • Establish a Benchmark Plan

  16. Document Ideal Process • Integrate proposed changes to process • Establish a shared understanding of differences and gaps • Determine future performance • Determine all changes involved

  17. Ask, “Does the ideal process... • Meet needs of your College, Dept • Align with your College, Dept Milestones and Initiatives • Represent wide variety of best practices • Require more $/ resources than available

  18. Questions?

  19. What happens next?

  20. Prioritize/ Select Process for Improvement Define Project and Build Teams Map Existing Process Develop Ideal Process Id Document Recommended Improvements/ Develop Communication Plan Get Approvals Implement Changes Monitor Progress The Next Steps

More Related