http://bm.nsysu.edu.tw/tutorial/mis

1. http://bm.nsysu.edu.tw/tutorial/mis Official Website

2. Global E-Businessand Collaboration Use Information Systems to remain Competitive

3. BMW Oracle Racing Organization Won the 33rd American Cup Win yacht race with IT

4. The achievement means • Lots and lots money • World class talents • Best technology • Best information technology The yacht reaches 35 miles per hour • Three times faster than the wind

5. Controlling this wickedly sleek sailboat • 250 sensors on the wing, hull, and rudder • Track 4000 variables, ten times a second • 90 million data points per hour Requires • Powerful data management • Real-time data analysis • Quick decision making • Immediate measurement of the results

6. Oracle database 11g data management software • Oracle’s Application Express • To produce graphic presentation • Wirelessly transmit to crew members • Small mobile handheld computer on wrist It’s not sailing – It is piloting

7. 2.1 Business processes and Information systems 2.2 Types of information systems 2.3 Systems for collaboration and teamwork 2.4 The information systems function in business

8. 2.1 Business Processes and Information Systems • Business process • work is organized, coordinated, and focused • to produce a valuable product and service • Hire employees • New products development

9. Business process • Source of competitive strength • Source of liabilities • Tied to a specific function area • Identify new customers • Cross many different functions • Order fulfillment process

10. Order fulfillment process

11. How information technology improves business processes: • Efficiency and transformation • Increase efficiency of existing processes • Enable entirely new processes • Change the flow of information • More people to access and share info • Replace sequential steps with simultaneously in parallel • Eliminating delays in decision making

12. 2.2 Types of information systems • An organization • Different interests, specialties, and level • Different kinds of systems • Systems for different management groups • Systems for linking the enterprise • E-Business, E-Commerce, and E-Government

13. Systems for different management groups • Transaction processing systems • Operational • Keep track of the elementary activities and transactions • POS, point-of-sale systems • Tasks, resources, and goals are predefined and highly structured • Central to a business

14. Figure 2-2 A Payroll TPS

15. Business Intelligence Systems for decision support • Management information systems and • Decision-support systems • Middle management • Monitoring, controlling, decision-making, and administrative activities • Reports on the organization’s current performance

17. MIS • Provide info to routine, specific in advance situations • DSS • Nonroutine, not fully predefined in advance situations • What …., if • WHAT would be the impact on the production schedules IF we were to double sales in the month of December?

18. Voyage-estimating DSS

19. Executive support systems • Senior management • Address strategic issues and long term trends • What product should we make in 5 years? • Incorporate data about external events • Use Portal as interface for senior management • Digital dashboard

20. Dashboard cp. P.80 Dundas data visualization

21. Systems for linking enterprise • Enterprise Applications • Span functional areas, • Focus on executing business processes • Across business firm • Include all levels of management • Enterprise systems (ERP) • Enterprise resource planning

22. Systems for linking enterprise • Enterprise systems (ERP) • Enterprise resource planning • Supply chain management systems • SCM • Interorganizational system • Customer relationship management systems • CRM • Coordinate all activities that deal with sales, marketing, and service

23. Knowledge management systems • Better manage process for capturing and applying knowledge and expertise • Intranet and Extranet • Intranet: internal company websites • Extranet: company websites that are accessible to authorized external users Internet

25. E-Business, E-Commerce, and E-Government • Digital enabled … • The use of digital technology and the Internet to execute the major business process

26. Enterprise systems • ERP, enterprise resources planning • 企業資源規劃 • MIS systems can not automatically exchange information to each other • Fragmentation of data • Collecting data from various key business processes 就源輸入

27. Information flow as Data flow sales Sales information systems accounting Customer orders Accounting info systems production Production info systems Information flow with Data CENTRALIZED Customers WEB Order Master File ERP Sales Production

28. 2.3 Systems for Collaboration and Teamwork How many patents does it take to build an iPhone? Source: http://www.iptoday.com/issues/2009/11/articles/how-many-patents-take-build-iPhone.asp

29. Collaboration • Working with others to achieve shared and explicit goals • Short term / long term • One to one / many to many • Team • Part of a organization’s business structure • Specific mission • NASA's Curiosity rover for Mars

30. Reasons for Collaboration and teamwork • Changing nature of work • Primary value-adding activity for a job • Interaction: talking, emailing, presenting, and persuading • Growth of professional work • Require substantial education • Sharing information and opinions to get work done • Changing organization of the firm • Decentralization of works

31. Changing scope of the firm • Ford 2010 • Produce about 3 million automobiles • 200,000 employees • 90 plants and facilities • Worldwide • Emphasis on innovation • Most innovations derive from collaborations • Changing culture of work and business • Diverse teams produces better outputs

32. Business benefits of collaboration

33. Requirements for collaboration

34. Building a collaborative culture and business process • Command and control • Old school • Top level: set business plans • Middle level: pass messages up and down, back and forth • Low level: carry the order without asking

35. Collaborative business culture • Build the teams • Coordinate their works • Monitor their performance

36. Tools and technologies for collaboration and teamwork • Enabler: Information technology • E-mail and Instant message • Major tools • Social networking • Collaborating among interaction-based jobs • Wiki • Easy for user to contribute and edit content

37. Virtual Worlds • To house online meeting, training sessions, and “lounge” • Internet-Based Collaboration Environment • Virtual meeting systems • Reduce expensive extensive travel • Google Apps/Google sites • Free online service • Microsoft SharePoint • Microsoft office SharePoint Server 2010 • Lotus Notes • IBM Lotus Domino Server

38. Evaluating and selecting collaboration software tools

39. 2.4 The Information System Functionin Business • Formal organizational unit responsible for information technology service 資訊部門 • Programmer • System analyst • Information systems manager • Chief information officer (CIO) • Chief Security officer • Chief privacy office • Chief Knowledge officer • End users

40. Organizing the information systems function • Depend on the nature and interests of the firm • Decentralized • Centralized • Combined

41. IT governance • Strategy & policies for using information technology within an organization

42. Interactive session (Minicase) • Organization • Rockettheme: Thriving on the web • P. 82 • Management • Virtual meetings: Smart management • P.92