TURNING TALENT into PERFORMANCE EXCELLENCE

1. TURNING TALENT into PERFORMANCE EXCELLENCE THE COMPETENCY ADVANTAGE with John Butler (C) 2004 Century Management

2. “You cannot change the wind but you can adjust the sails” change (C) 2004 Century Management

3. HIDDEN TALENTS “Most people do not know what their strengths are. When you ask them, they look at you with a blank stare, or they respond in terms of subject knowledge, which is the wrong answer” — Peter Drucker (C) 2004 Century Management

4. TALENT TRACKS Your talents are hiding in plain sight, but so interwoven, they are hard to detect. However, they do leave tracks. (C) 2004 Century Management

5. TALENT & COMPETENCIES Turning talent into consistently excellent performance means benchmarking, measuring and developing the critical competencies necessary for superior performance NB (C) 2004 Century Management

6. THE STRATEGY ADVANTAGE Competencies can provide an intangible, difficult to imitate, competitive advantage They are definable and measurable (C) 2004 Century Management

7. Competency Definition:Effective competencies are the combination of behaviours, attitudes, attributes, skills, learned practices and emotional intelligence applied by effective individuals, teams and organisations to deliver superior results. (C) 2004 Century Management

8. THE TRAINING DILEMNA Skills training willlead to mediocre improvement if it is not aligned with your natural behaviours and talents The Weakness Myth! (C) 2004 Century Management

9. TALENT MANAGEMENT Q: Where have you the greatest potential for performance improvement and excellence? A: Performance excellence depends on the application of superior competencies, which emerge from turning your talents into strengths (C) 2004 Century Management

10. Q: Why are talents so important to competency mastery? A: The acid test of a superior competency is its consistent application ie results It is difficult to build a competency without an underlying talent (C) 2004 Century Management

11. COMPETENCY MANAGEMENT A Strategic Human Performance Improvement System DEFINING MEASURING DEVELOPING & IMPLEMENTING SOLUTIONS THE JOB & THE BUSINESS PERSONAL/PROFESSIONAL TEAM/ORGANISATIONAL COMPETENCIES “WHAT GETS MEASURED, GETS IMPROVED” “LET THE JOB SPEAK” (C) 2004 Century Management

12. TRANSFORMATION RECIPE Develop the performance style that best matches your natural behaviours, your underlying attributes, and your motivators. Then add skill, knowledge and experience to put the icing on the cake. Personal talent management is about turning these factors into competency strengths to deliver business results and personal transformation. (C) 2004 Century Management

13. Q: How do you know talent is being transferred into competency excellence? A: Consistently excellent (near perfect) performance (C) 2004 Century Management

14. TALENT MANAGEMENT PERFORMANCE EXCELLENCE TALENT MANAGEMENT Competency Mastery SUCCESS FACTORS (C) 2004 Century Management

15. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 1 PERFORMANCE MANAGEMENT (C) 2004 Century Management

16. EXPECTATIONS MANAGEMENT REASONS PEOPLE UNDERPERFORM Clarify Goals, Roles, Interpersonal and Procedures Solution Learn to Give Constructive Feedback Solution Clarify the Problems and the Gap. What Learning? Solution Attitude, Motivation, Discipline and Grievance Handling Solution Identify Which One UNCLEAR EXPECTATIONS “I don’t know what I’m supposed to do” UNAWARE NOT MEETING EXPECTATIONS “ I thought I was doing everything ok” UNABLE TO MEET EXPECTATIONS “ I just don’t know how” UNWILLING TO MEET EXPECTATIONS “ I will not do as expected” Apply Correct Solution (C) 2004 Century Management

17. SELF-IDEAL SELF-ESTEEM SELF-IMAGE SELF-CONCEPT SETS PERFORMANCE LIMITS (C) 2004 Century Management

18. THE ENGINE ROOM Self-esteem is how much You feel valuable and worthwhile TALENT MANAGEMENT PERFORMANCE EXCELLENCE 1 “It’s your reputation with yourself” (C) 2004 Century Management

19. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 1 1) Visualisation Affirmation 2) 3) Verbalisation “To be a great champion you must believe you are the best. If you’re not, pretend you are.” 4) Assume the Role — Muhammad Ali HOW TO BUILD YOUR SELF-ESTEEM (C) 2004 Century Management

20. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 2 TAKE 100% RESPONSIBILITY (C) 2004 Century Management

21. TALENT MANAGEMENT PERFORMANCE EXCELLENCE STOP 2 BLAMING (C) 2004 Century Management

22. TALENT MANAGEMENT PERFORMANCE EXCELLENCE STOP 2 MAKING EXCUSES (C) 2004 Century Management

23. TALENT MANAGEMENT PERFORMANCE EXCELLENCE START 2 MANAGING YOUR EMOTIONS (C) 2004 Century Management

24. TALENT MANAGEMENT PERFORMANCE EXCELLENCE Responsibility 2 3 Professional Corporate Personal Community Social Family (C) 2004 Century Management

25. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 3 RE-PROGRAMME YOUR THINKING (C) 2004 Century Management

26. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 3 THINK ABOUT THINKING Conditioning  Perception (C) 2004 Century Management

27. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 3 Your thinking determines your feelings, which determines your actions and your results THOUGHTS RESULTS FEELINGS ACTIONS What’s Stopping You? (C) 2004 Century Management

28. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 4 Beyond Goals To Strategy (C) 2004 Century Management

29. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 4 1) Purpose/Importance is Unclear They Don’t Know How 2) 3) Fear of Failure/Rejection 4) Concentration Time Four Reasons People Do Not ‘Do’ Strategy (C) 2004 Century Management

30. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 4 THE STRATEGY CHALLENGE Strategy is about formulation and implementation. Strategic Thinking and Planning has seven steps, a clear process and eight ingredients. Strategy is about bringing clarity, focus and execution to what you already know (C) 2004 Century Management

31. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 4 Every hour spent on strategy formulation saves 10 hours instrategy execution It’s a resource investment (C) 2004 Century Management

32. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 5 ELIMINATE STRESS & TENSION (C) 2004 Century Management

33. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 5 1) Lack of Purpose Incomplete Actions 2) 3) Fear/Worry 4) Denial 5) Anger ROOT CAUSES OF STRESS (C) 2004 Century Management

34. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 5 THE STRESS HABIT Stress comes from your viewof a past, present, or future situation (C) 2004 Century Management

35. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 6 RE-LEARNING HOW TO LEARN (C) 2004 Century Management

36. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 6 TODAY A lot of Learning is Un-Learning “It’s changing, fast” (C) 2004 Century Management

37. 1) Reading Seminars 2) 3) E-learning 4) CDs/Audios 5) 6) Teaching Questioning TALENT MANAGEMENT PERFORMANCE EXCELLENCE 6 EVERYTHING ADDS UP OVER TIME! (C) 2004 Century Management

38. “The person who does not read has no advantage over a person who cannot read” — Mark Twain TALENT MANAGEMENT PERFORMANCE EXCELLENCE 6 (C) 2004 Century Management

39. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 7 THE POWER OF PURPOSE (C) 2004 Century Management

40. THE ‘MUSIC’FACTOR Most of us go to our graves with our ‘music’(our talents)still in us TALENT MANAGEMENT PERFORMANCE EXCELLENCE 7 (C) 2004 Century Management

41. ALIGNMENT Align who you are (and what you do)with a clear purpose TALENT MANAGEMENT PERFORMANCE EXCELLENCE 7 (C) 2004 Century Management

42. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 7 1) Be more Reflective 2) Be more Courageous 3) Be more Purposeful, Earlier INTERVIEWS WITH OVER 65s (C) 2004 Century Management

43. TALENT MANAGEMENT PERFORMANCE EXCELLENCE 7 Let life question you! What are you doing with your life? Talent & Excellence go hand in hand (C) 2004 Century Management

44. A MOMENT OF INSIGHT Sometimes one moment of insight can be worth a life-time of experience TALENT MANAGEMENT PERFORMANCE EXCELLENCE (C) 2004 Century Management

45. What’s Your Purpose Raise your Self-Esteem Start Learning Again Take Responsibity COMPETENCY MASTERY Eliminate Stress Thinking Mindframe Write Your Strategy Take Time Solve Your Problems Know Yourself (C) 2004 Century Management

46. TURNING TALENT into PERFORMANCE EXCELLENCE THE COMPETENCY ADVANTAGE with John Butler (C) 2004 Century Management