Custom Transit Updates

1. Custom Transit Updates

2. Custom Eligibility Project update • Website improvements • ARBOC roll-out • Maintenance training • Driver training • Drivers’ manual

3. Custom Eligibility Project • Need identified by partners • Address constraints, costs, aging population • Discussed issues & opportunities with operating partners • Researched practices from other jurisdictions • Developed project plan & budget options

4. Moving Forward • Webinar invitations to local governments • May 2 & 8 • Questions & feedback • Letters of support • Secure approvals, funding • Service area making way into AOAs

5. Website Improvements • Consistent information • Additional policy information for riders • Website info  new rack cards & brochures • Email will be sent this month • Feedback tohandyDARTupdate@bctransit.com

6. More improvements to cuspara stats sheet coming soon!

7. ARBOC – The newest addition to BC Transit’s light duty fleet

8. ARBOC Overview • Chevrolet diesel chassis • Composite body structure • Low floor • Air suspension with kneeling feature • Hydraulic Ramp

9. ARBOC Trial Fleet • 15 ARBOC units purchased in 2010 • Three lengths – 21 ft, 23 ft, 26 ft • Deployed in six test locations • Vernon Paratransit • CFV handyDART • Kelowna handyDART • Kamloops handyDART • Victoria handyDART • Quesnel Paratransit

10. ARBOC TrialSuccesses • Fuel savings over incumbent Ford Polar • Noise reduction in driver’s area • 74.5 dba Polar vs 72 dba ARBOC • Improved comfort for passengers • Larger windows • Fabric seats • Aesthetics • HVAC system

11. ARBOC TrialIdentified Areas for Improvement • Driver’s station • Seat • Master power light • Switch console • Mounting location for equipment • Interior layout • Increased training • Initial ride quality • Ramp • Incline • Deployment

12. Light Duty Procurement Project • 11/12 Replacement Program • Includes 57 ARBOC's • Delivery estimated to begin in July or August at a rate of 3 buses/week • Delays due RFP development and new vehicle technologies on the market • 12/13 Expansion Program • Includes 13 buses, subject to approval • Delivery expected to follow 11/12 replacement program • 12/13 Replacement Program • Includes 59 buses, subject to approval • Delivery expected to follow the 12/13 expansion program • Included with delivery • Maintenance and Operator training • Bus information package • Manuals

13. ARBOC Specification Process • Identified areas for improvements on 15 bus trial specification and delivery process heard! • 11/12 replacement order focused on addressing all identified improvements • Operating partners from several locations around the province brought to Victoria for specification meetings • All operating partners scheduled for a replacement vehicle were contacted to determine capacity requirements and address concerns about ARBOC

14. Improvements Achieved • Driver’s station • Seat - lowered • Master power light - Eliminated • Switch console - Redesigned • Mounting location for equipment – Multi-mount adjustable plate • Interior layout – see improved layout in following slides • Increased training – comprehensive Maintenance and Operator training • Initial ride quality – suspension software updated and larger air bags installed • Ramp • Incline – Now 1:6 slope • Deployment – Ricon ramp

15. HandyDART Floor Plan

16. Paratransit/Community Bus Floor plan

17. Maintenance Training Plan • 8 hours of training expected to be provided to each community receiving an ARBOC • Training to focus on: • Preventative maintenance • HVAC • Air Suspension • Ramp • Other ARBOC installed components • Basic Chevrolet chassis components • EPA 2010 diesel engine requirements including diesel emissions fluid (DEF)

18. Operator Training Plan Four major components: • Online Video • Training Manual • On-Site Training • Trainer Support

19. Operator Training Plan – next step • Video – professionally produced video will be available on line at http://www.bctransit.com/sst/videos.cfm

20. Manual Most Common Problems Change Offs Dashboard Layout Securement Procedure Radio Procedure Emergency Procedure Pre-Trip

21. Pre-Trip Procedure • PRE TRIP CHECKLIST – ARBOC • Before leaving the Transit facility, do a safety circle check of the bus. • Open the Operator’s door and initialize the Main Power and Master Power. • Start engine, turn on headlights, 4-way flashers • Exterior Check • Headlights (if a headlight needs replacing, contact depot or garage and have • garage personnel replace it while you complete the pre-trip) • Right-front tire, rim, lug nuts, wheel nut pointers • Right-side mirror • CVIP Decal expiry date • License plate expiry date • Right-front turn signal Most Common Problems Change Offs Dashboard Layout Securement Procedure Radio Procedure Emergency Procedure Pre-Trip

22. Most Common Problems • Most Common Bus Problems – Arboc • Most Common Bus ProblemsTypical Fix • Check Engine/Transmission Light is on 1. Shut bus off, check for leaks, restart*** • Wheelchair ramp or other device not working 2. Shut bus off, wait full minute, restart*** • Doors do not operate 3. Shut bus off, wait full minute, restart*** • No Start 4. Is bus in neutral? Lights off? Then try #2 • 5. Wipers do not operate 5. Shut bus off, wait for a full minute, then restart bus*** Most Common Problems Change Offs Dashboard Layout Securement Procedure Radio Procedure Emergency Procedure Pre-Trip

23. Change Offs Most Common Problems Change Offs Dashboard Layout Securement Procedure Radio Procedure Emergency Procedure Pre-Trip

24. Dashboard Layout A -- Radio B -- Radio System C -- ARBOC Mobility Control Panel D -- Power Heat Ramp E -- Master Power (power switch when engine not running) F -- Passenger Floor Light Most Common Problems Change Offs Dashboard Layout Securement Procedure Radio Procedure Emergency Procedure Pre-Trip

25. Securement Procedure • Q-STRAINT SECUREMENT SYSTEM • For each wheelchair aid station you should have: • Four retractors with floor anchorage fittings. • One lap-belt assembly. • One shoulder-belt assembly. • Four webbing loops. • Securing a Mobility Aid: • • Position the mobility aid facing forward in the rectangle formed by the four anchor points on the floor. • • Lock the brakes, and/or turn off power to the mobility aid. • • Attach the front retractors to the floor anchorage points by sliding the base of the retractor over the floor anchorage point until it “clicks” into place. Then give the retractor a shake to ensure it is securely locked. • • Pull the belts from each retractor and attach each of the J-hooks to a solid frame member. Most Common Problems Change Offs Dashboard Layout Securement Procedure Radio Procedure Emergency Procedure Pre-Trip

26. Radio Procedure RADIO Most buses are equipped with a two-way radio that allows contact with others. While there are different models used by BC Transit, a typical radio will have the following similar functions: 1. Speaker – Audio speaker for radio. 2. On/Off & Volume Dial 3. LCD Display – Displays current channel. 4. Channel Selector Dial 5. Function Buttons 6. Microphone To use the handset, depress the button on the side to speak and remember to release the button again to allow a response. Operators must follow safe practices when using the radio. Normally, the Operator should use the radio handset only when safely stopped. Before making a radio transmission, listen for any users currently making transmissions (approximately 3-5 seconds), and wait for the airwaves to clear before speaking. When making a radio transmission, be concise and remember to release the talk button after you speak to allow a response to your transmission. Most Common Problems Change Offs Dashboard Layout Securement Procedure Radio Procedure Emergency Procedure Pre-Trip

27. Emergency Procedure OPERATOR EMERGENCY PROCEDURES During an emergency there are two codes to let your Supervisor / Manager know that you have an emergency — Code 6 and Code 9. When calling in an emergency you should first state your bus number, the code you are calling in, your location and a brief description of the problem. Code 6 ( for example: Difficult Passenger) If there is a danger of a situation escalating, contact a Supervisor / Manager, as illustrated in the following example: “This is BUS #123, I have a CODE 6. I am at <LOCATION>. This is <A BRIEF DESCRIPTION OF THE PROBLEM>.” The Supervisor / Manager will head in your direction. If they cannot get a response from you after calling within 2 minutes they will treat your call as a “CODE 9” and call the police. If the matter resolves itself, contact the Supervisor / Manager and cancel the Code 6. This protocol does two things: 1. The customer involved with the conflict will know a report has been made which may calm the situation. 2. Your Supervisor/Manager knows your location and will initiate a response within two minutes. Most Common Problems Change Offs Dashboard Layout Securement Procedure Radio Procedure Emergency Procedure Pre-Trip

28. On-Site Training A training program is only as good as its follow-up.  An effective follow-up phase includes several things:  • getting feedback from trainees • assessing  the results • reinforcing key points • making on-the-spot corrections • determining what retraining is needed

29. Training Support BC TRANSIT ONLINE TRAINING RESOURCE LIBRARY www.bctransit.com/sst This online training resource library has been created to share resources and promote communication among BC Transit staff and our partners. The site currently features the following: • Documents • Links • Presentations • Programs • Videos • Contact Information Our first-rate training staff is also available to answer any questions or concerns, or to offer additional training.