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Stakeholder Consultation U.S. Department of Labor (DOL) Office of Workers’ Compensation Programs Division of Longshore a

Stakeholder Consultation U.S. Department of Labor (DOL) Office of Workers’ Compensation Programs Division of Longshore and Harbor Workers’ Compensation Strategic Planning FY 2010-2016. Longshore and Harbor Workers’ Compensation.

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Stakeholder Consultation U.S. Department of Labor (DOL) Office of Workers’ Compensation Programs Division of Longshore a

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  1. Stakeholder Consultation U.S. Department of Labor (DOL) Office of Workers’ Compensation Programs Division of Longshore and Harbor Workers’ Compensation Strategic Planning FY 2010-2016

  2. Longshore and Harbor Workers’ Compensation • Mission: minimize the impact of employment injuries and deaths on employees and their families by ensuring that workers' compensation benefits are paid promptly and properly • Leadership: • Shelby Hallmark, Director, OWCP • Michael Niss, Director, Longshore Division • Miranda Chiu, Branch Chief, Longshore Division • Organization: • National plus 10 District Offices • Current FY 2010 Resources: 99 Staff Members

  3. DOL Goals Supported • Strategic Goal: Secure Health Benefits and, for those not working, provide income security. • Outcome Goals: • Income support when work is impossible or unavailable • Facilitating Return-to work

  4. Results • We are measuring results differently. • Previous performance measure focused on dispute resolution timeliness – our performance • New measures focus on timely reporting claims and delivering benefits – insurer performance. We are first targeting the Defense Base Act cases and will expand our goal to include all Longshore program cases in FY 2012. We are currently refining our target goals and will soon share those with our stakeholders • How will we measure success? • Reduce number of days to first report of injury • Reduce number of days to first benefit payment • Do you believe these are the right outcomes? • Do you believe these are the right measures for those outcomes?

  5. Strategies • We are using new approaches. • Focus on identifying deficiencies in reporting and paying • Inform claims adjusters and claims managers • Escalate to corporate executives if necessary • Our strategies to achieve these goals include: • communication with claim handlers and management at all levels to increase awareness or requirements and provide feedback about industry and individual company performance • Assess fines and penalties for violations • Review annual authorizations with focus on performance • Provide performance results to industry & provide greater transparency in the future • Do these strategies make sense to you?

  6. Questions To send comments to DLHWC via e-mail: strategic-plan@dol.gov If you would like to learn more about the DOL strategic planning process, please visit http://www.dol.gov/strategicplan2010

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