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OWCP INTERAGENCY MEETING June 9, 2009

OWCP INTERAGENCY MEETING June 9, 2009. OVERVIEW. OWCP INTERAGENCY MEETING. SHARE II RESULTS GPRA RESULTS. SHARE II RESULTS. Through FY2009 2 nd Quarter. FY2009 (Q2) SHARE Performance Federal Government (less USPS). Trend of Cases Created FY 2000 to 2009.

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OWCP INTERAGENCY MEETING June 9, 2009

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  1. OWCP INTERAGENCY MEETINGJune 9, 2009 OVERVIEW

  2. OWCP INTERAGENCY MEETING • SHARE II RESULTS • GPRA RESULTS

  3. SHARE II RESULTS Through FY2009 2nd Quarter

  4. FY2009 (Q2) SHARE PerformanceFederal Government (less USPS)

  5. Trend of Cases CreatedFY 2000 to 2009

  6. Goal 3- Timely Filing of Claims2000 to 2009 (Q2)

  7. Goal 3 – Timely Filing of Claims FY2009 Target vs. Actual (Q2)

  8. Goal 4- Lost Production DaysOutcomes 2006 to 2009

  9. Goal 4 – Lost Production Days FY2009 Target vs. Actual (Q2)

  10. FECA 2009 PROGRAM RESULTS Through FY2009 2nd Quarter

  11. GPRA Goals • LPD (All-government non-Postal) • LPD (USPS) • Periodic Roll Review Savings • Medical Cost Containment • Communications • Increase Access to CQS • Increase EDI of CA-1/2’s • Shorten Telephone Caller Hold Time • Shorten Telephone Call-back Time • Increase Same Day Call Resolution • Maintain Quality Responses

  12. GPRA Goals and Performance

  13. QCM Lost Production Days (Days per Case Measured within first year of FECA Wage-Loss compensation)

  14. Total FECA Benefit Costs (includes non-chargeable) Chargeback Years 2004 - 2009 (net outlays in millions) In millions

  15. FECA Benefit Cost Changes Chargeback Years 2008 vs 2009 Est.

  16. FECA GPRA Performance Actual thru March vs Targets in 2009 … • Lost Production Days, USPS • 135.9 days (per 100 EEs) vs. 139 days • Lost Production Days, All Other Gov’t • 34.4 days (per 100 EEs) vs. 48 days • PRM Savings -- $10 vs. $15 million • Medical cost containment – +3.6% vs. +7.3%

  17. FECA GPRA Performance (cont’d) • Communications goals – expect to meet 5 of 6 • > access to the Claimant Query System (+85%)met • >40.6% CA-1/2’s filed via EDI (36.9%)not met • <3.0 min. average caller wait times (1.2 min.)met • <1.0 average days to return calls (0.55 days)met • >73% of calls resolved on same day (84%)met • >95% calls meet quality standards (98%) met

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