The Work of Leaders – Creating High Performance

1. The Work of Leaders – Creating High Performance Purpose Systems & Processes Strategy & Goals Vision & Values Performance Measures Operating Guidelines Roles and Responsibilities

2. Vision & Values • A well articulated vision consists of an envisioned future and the enduring characteristics, or purpose, of the team. Vision reflects both reason for being or your team or group and the importance people attach to the team’s work

3. Purpose • Purpose defines what business we are in, what we actually do and our competitive advantage

4. Strategy & Goals • Strategy is a set of integrated choices about clients, services, products, people, structure and processes that will enable the organization to move toward its future state • Goals are the steps and activities the team takes in pursuit of its vision, purpose and strategy.

5. Operating Guidelines • A declaration by team members about how they want to work together; how they will handle different situations that they encounter as a team and among members.

6. Roles and Responsibilities • Roles refer both to your functional role and the role you take in creating and sustaining a high performance team culture. Responsibilities are the outputs, outcomes and/or activities for which each individual is accountable.

7. Operations / Processes • The processes required to produce the departmental/unit’s outputs

8. Performance Measures • Parameters of success for team – in how it operates, in its accomplishments and its learning. Also includes the measures that effectively gauge performance