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R.N.I.B

R.N.I.B. EYE CLINIC LIAISON OFFICER ‘ECLO’. WHAT DO I DO - AND WHY?. EYE CLINIC LIAISON OFFICER= ECLO The ECLO provides – Emotional support Advice and information Registration advice Information on eye conditions Family support Referral on to other agencies

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R.N.I.B

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  1. R.N.I.B EYE CLINIC LIAISON OFFICER ‘ECLO’

  2. WHAT DO I DO - AND WHY? • EYE CLINIC LIAISON OFFICER= ECLO • The ECLO provides – • Emotional support • Advice and information • Registration advice • Information on eye conditions • Family support • Referral on to other agencies • A link between medicine and community resources

  3. WHY? To provide a service at the point of need To allow patients informed choices To advocate for patients To give some control back to patients To reduce the workload on clinicians To provide known point of contact for revolving door patients To provide an easily accessible service ….. Previously no such service offered

  4. WHO CAN USE THIS SERVICE? • Anyone in fact – • Clinicians • Nursing staff • Other professionals – eg education, Social Services,GPs, childrens services • Hospital wards – stroke wards, diabetic clinics, hearing centre etc • YOU CAN!!

  5. HOW TO REFER • On appropriate ECLO referral form • By telephone • By email • By letter • By spoken word • Or stop me and talk! I’m here full time.. *** please give sufficient info to allow me to make contact with the patient appropriately

  6. LUCKY SOLIHULL • There are only 6 R.N.I.B ‘ECLO’s nationally • Brighton, • Solihull • Barnsley • Rotherham • Wakefield • Newcastle (2) Most Eye Clinics would love to have one – Solihull is fortunate to have this facility

  7. WHAT WILL YOU GET FROM THIS SERVICE? • More time to do what you’re there for! • Reassurance that the patient has access to immediate support • Less anxious, better informed patiennts • The ability to ‘hand over’ social/emotional problems identified by staff in clinic • BUT you need to think out of your own box and see the patient outside of the medical model of assessment

  8. SO HOW DOES THIS WORK? • You see the patient • You do the fields, visions etc • You do the medical assessment • AND YOU THINK OUT OF THE BOX! • Does that patient need to be seen by the ECLO? • Refer to ECLO • ECLO sees immediately or by follow up telephone call or by appointment with ECLO in clinic • Patients are encouraged to self refer back – and do

  9. SO AT THE END OF THE FIRST YEAR? • Target nos to see – 350 • Patients actually referred 540 • Over 95% are 65 and over • 40% of those have a hearing loss • Approx 50% live alone • Complex needs abound – stroke, arthritis, heart conditions, diabetes, poor housing, financial problems, family not local to support etc etc • Hidden majority = very vulnerable sector of society – needs to be recognised

  10. THE FUTURE • Post will cease in May 2007 as Lottery funding ends • What service will be provided then? Will you as individual clinicians be able to absorb this work again as happened pre- ECLO. Don’t forget the huge numbers generated by the access to an ECLO • Already recognised as a Gold Standard service • Heartlands Trust in the forefront of innovative practice in the Eye Clinic – don’t lose it by not using it

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