The New W ashington Flyer Taxi

1. Washington Flyer Taxi 2007 Solicitation The NewWashington Flyer Taxi Washington Dulles International Airport Bill Lanham

2. Washington Dulles International Airport Background • Established in the mid 80s • One concessionaire • On-demand availability • Consistent professional service • Safe/Clean taxicabs • Regarded as one of the best

3. Washington Dulles International Airport 2005 Solicitation • April 2005 RFP issued • Received very few proposals • Many driver strikes • Incumbent terminated GM and subcontractor • May 2006 solicitation cancelled to conduct study of alternative options

4. Washington Dulles International Airport Taxicab Options Study Objective: Develop system that will provide a sufficient supply of safe, attractive and convenient taxicabs that are available to promptly and efficiently meet the current and future demands of the Airport’s passengers. • Surveyed 30 U.S. airports, local jurisdictions, incumbent taxicab contractor and Washington Flyer Taxi drivers. • No “perfect” system was discovered.

5. Washington Dulles International Airport Operating Concerns • Increased wait times • Declining passenger service • Declining minimum standards • Difficulty in controlling contractor • Declining driver control • Increase in driver expense • Driver dissatisfaction

6. Washington Dulles International Airport Options Considered • Open System - Service provided by local jurisdictions. • Hybrid System – Awards contracts to one or more taxicab operators supported by permitted operators from local jurisdictions. • Multiple Operator Dedicated System - Two or more operators provide service. A separate contractor provides curb and dispatch service. • Existing System - One operator • Two Concessionaire Dedicated System - One operator supplies all taxicabs. A separate contractor provides curb and dispatch service.

7. Washington Dulles International Airport Option Selection Process Option Selected: Multiple Operator Dedicated System Dedicated fleet with multiple taxicab companies and a separate taxicab dispatch company Criteria: • Level of service - minimal wait times for customers • Service standards – customer service, vehicle standards • Provides drivers with the ability to make a reasonable return on investment • Driver perception and satisfaction with the operation

8. Washington Dulles International Airport Option Selection Process • Compatible with existing operational facilities • Minimizes impact on Authority staff and financial resources • Solicitation process issues • Provides flexibility to Authority management • Minimizes time required to implement option

9. Washington Dulles International Airport Contract Structure • Authority to purchase AVI dispatch system • Management contract for curb dispatch • Change to access fees rather than % of Gross • All companies independent from each other and the taxicab dispatch company • Equal opportunity for cab companies

10. Washington Dulles International Airport Taxicab RFP • Bid Annual Fee per taxicab • Collect Access Fees from drivers and pay to the Airports Authority • Manage 24 hour inbound dispatching • Driver training/quality assurance • Maximum $100 Stand Due Fee per week (established by Authority) • $2.50 Airport Access Fee per trip from Airport (established by Authority) • All other fees determined by companies

11. Washington Dulles International Airport Taxicab Dispatch RFP • Bid management fee • Manage AVI/Taxi Dispatch • Manage customer inquiries and complaints • Taxicab loading/pedestrian crosswalk control • Maintain Drivers Lounge/Dispatch Building • Operating expenses reimbursed by the Authority

12. Washington Dulles International Airport 2007 Solicitation • Released solicitation January 2007 • Strong competition received • Award made to 3 taxicab companies and 1 curb dispatch company July 2007 • Contracts to begin December 2007

13. Washington Dulles International Airport Questions?