Brookstone Wireless VirtualOffice TM Managing & Delivering

1. Brookstone Wireless VirtualOfficeTM Managing & Delivering Organisational & Market Knowledge Wirelessly in Real Time

2. Explanatory Slide The Brookstone Wireless VirtualOfficeTM (BWVO) incorporates extensive “eOffice" functionality including: • CRM • Documents & Activities Management • Customer-Care/HelpDesk • Event Management • Bulk-Mail/Campaign Management • And much more . . . . . This presentation is designed to showcase “Brookstone Mobile/Wireless Solutions” Accordingly, screenshots of the wireless elements of the integration of the BWVO to a Pocket PC device are shown first. Slides relating to the other eOffice functionalities then follow.

3. The Brookstone Mobile VirtualOffice • Available for Pocket PC. • Mobile/Wireless-Enabled Workflow Via Microsoft Mobile Information Server • View and enter new Companies and Contacts. • Create and follow up Action Items. • Accept Customer Care Assignments from your Help Desk.

4. Create new Company information for the Companies&Contacts Module.

5. View by Company Name.

6. Create new Contact information for the Companies&Contacts Module.

7. Now all your contacts are available for viewing after synchronisation.

8. Select how you would like to view your contact information.

9. Action items are automatically synchronised with your Outlook To-Do List.. . . . . Also creating a new Action Item for the Documents&Activities Module.

10. Action items can be created on the Pocket PC or by another user of the BVO and then synchronised. You can view your Action Items in a number of different ways.

11. Microsoft Outlook Mail & Calendaring is tightly integrated with the BVO The comprehensive CRM, Documents&Activities Mgt, HelpDesk, and other eOffice facilities comprising the Brookstone Wireless VirtualOfficeTM (BWVO) provides a total CRM &Knowledge Management Solution in support of the wireless application, enabling the Customer to function to its maximum potential in running its business. All data within the BVO is stored using the flexible & comprehensive capabilities of the Exchange Document Store

12. The BVO for ExchangeTM also emulates the “Parent - Child” Document relationship. Each document level can be opened from this screen. The Companies & Contacts Main View has been designed to replicate the “look and feel” of Lotus Domino.

13. The main Company view displays the data stored in the Exchange Document Store.

14. Any number of contacts can be allocated to each Company. Many of the fields within the BVO are completely user definable.

15. The BVO for ExchangeTM tracks all client activity through the Documents & Activities Module.

16. Recording the details of a telephone conversation.

17. Meeting requests are automatically sent from Outlook Mail to Attendees. If the meeting date is set in the future, an entry is automatically created in Outlook Calender. Entering the details of a meeting.

18. File attachments can be saved automatically to the BVO Exchange Document Store. Entering the details of a Miscellaneous entry.

19. The creation of a Correspondence entry.

20. Emails received can also be filed automatically against a contact directly from the email inbox. Sending an email uses the complete integration of the BVO with Outlook Mail.

21. Action items can automatically escalated if not completed on time. An email reminder can automatically be sent at a pre-determined date. An Action Item can be assigned to anyone.

22. The BVO can organise your Events Management, automatically mail out invitations and receive replies. It also looks after all your bulk mailout requirements such as newsletters.

23. The creation of a new Event.

24. The Customer-Care/HelpDesk module easily tracks calls.

25. The Customer-Care entry screen contains all the details required to comprehensively manage calls.

26. The call has been assigned to a network engineer who will automatically receive the email assignment.

27. All activity on a call can easily be noted and tracked.

28. The is the main Administration Entry Screen for the BVO. Note the large amount of user definition that is possible as part of the BVO.

29. Interested parties can be notified automatically by email when something of significance occurs. This is an example of workflow in the Customer-Care module of the BVO. Substantial workflow has been built into the BVO.

30. Here we can see the Workflow involved with a call assignment has not been accepted.

31. Still in Customer-Care, the user can define any number of Status levels, each with associated Workflow.

32. The Project Management Module offers full tracking capabilties by Project, Sub Project and Tasks.

33. The Project Details Screen.

34. Budgets and Actual Costs are easily tracked and compared.

35. Fully user definable billing instructions are also included as part of the BVO.

36. The BVO will automatically notify the Project Manager by email if the Project reaches the number of hours specified here. Budget and Actual hours are tracked using the BVO.

37. The HR Module can manage all of an Organisation’s information across multiple companies if required.

38. Thank you for viewing the Managing & Delivering Organisational & Market Knowledge Wirelessly in Real Time