IN SAFE HANDS, DELIVERING QUALITY - A QUALIFIED INDUSTRY

1. HVCA IN SAFE HANDS, DELIVERING QUALITY - A QUALIFIED INDUSTRY Rod Pettigrew Joint Meeting � HVCA/CIBSE East Anglia Region � 4 November 2004

2. HVCA INTRODUCTION Culture Change Think Outside the Box Reform

3. HVCA THE PAST Adversarialism Inefficiency Indiscriminate Competition Lowest Price Lowest Standards

4. HVCA THE VISION? Trust Building Teams Achieving Excellence {Partnering {Alliances {Integration

5. HVCA THE INGREDIENTS Acknowledgement Determination Leadership

6. HVCA LESSONS OF THE PAST Identify Quality and Competence Contractor Scepticism Client Indifference Government Promise

7. WE HAVE NOT STOOD STILL Inspection and Assessment Major Contractor Targets Client Recognition Government Buy In

8. HVCA THE CONFUSION Constructionline Quality Mark Codes of Practice Competent Persons Licensed Traders Regulations

9. HVCA THE SOLUTION Core Criteria Minimum Standards Mutual Recognition Spread the Word Commit

10. HVCA COMPETENCE DEFINED Individual Corporate The ability to carry out the job in hand The ability to deliver work which meets industry standards

11. HVCA THE NEED FOR COMPETENCE Do businesses deliver satisfactory outputs?

12. HVCA THE NEED FOR COMPETENCE Egan Report � �Accelerating Change� �Corporate competence is a vital adjunct to the requirement to engage competent workers� Client�s Expectations clients need to be confident that they are able to engage reliable trustworthy contractors which: - are technically proficient - engage a properly qualified workforce - have proper business systems

13. HVCA THE NEED FOR COMPETENCE Growing awareness that competence is vital: - at all levels - for safety - for quality

14. HVCA COMPETENCE SCHEMES Government Constuctionline Quality mark Building regulations Industry Trade association schemes However, it is important not to re-invent or duplicate

15. HVCA COMPETENCE SCHEMES Competent Persons Setting Standards Demonstrating competence Business competence Workforce competence

16. HVCA 1 - SETTING STANDARDS Establish the key components: - Technical - Business Systems - Workforce 2. Verify through third party assessment - Independence

17. HVCA 2 - BUSINESS COMPETENCE Business Systems � to show that the minimum to be expected of a business is in place: Health and Safety Employment Environment Finance Technical

18. HVCA 3 - WORKFORCE COMPETENCE Engineering Services SKILLcard Industry-wide recognition Basis of registration Colour-coding of SKILLcards linked to NVQ/SVQ levels Health and safety awareness

19. HVCA 3 - WORKFORCE COMPETENCE Differentiation from the �cowboys� Increasing client satisfaction Recognition of skills, competence and qualifications

20. HVCA 4 - ASSESSMENT MUST BE: meaningful appropriate third party transparent

21. HVCA CONCLUSION In the future �proof of competence� is likely to be a requirement for businesses and employees It is still evolutionary The objective must be to provide proof in a reliable but cost effective way

22. HVCA QUESTIONS