IT Service and Asset Management

1. IT Service and Asset Management With the help of: Zenworks Configuration Management (ZCM) • Erin ProvazekAssistant IT Director • Information Technology Department • City of College Station • eprovazek@cstx.gov • Pat Nurre • Endpoint Management Specialist • pnurre@novell.com

2. City of College Station Agenda • Who we are • Where we were • What was the solution • Where we are now

3. City of College Station IT Department Lines of Business • Network • Communications • Business Systems • GIS • eGovernment • PC Support and Management • ….and Mail services for the City

4. City of College Station PC Support and Management • Desktop/Laptop Support • Desktop/Laptop Replacement • Software installation • Software licensing • Desktop/Laptop software updates • Printer Support/Maintenance • Printer Replacement • Scanner Support • IDUs

5. City of College Station …and • Service Level Agreements • Asset Inventory • Department/Division “ownership” • Software updates/PTFs • Project support to Business Systems Division • Performance measures

6. City of College Station The old way • Imaging • Asset management • Security • Applications • Helpdesk support

7. City of College Station The Solution • ZENworks Configuration Management • Extended Windows and Linux management • OS Migration • Software Distribution • Application Packaging • Application configuration and self-healing • Remote management • Asset Inventory & Reporting

8. City of College Station Imaging • Naming convention standardized • Layered architecture is scripted– ease of updating each component of base image • PC replacement/rebuild turnaround time • Base install standards • Security

9. City of College Station Asset Inventory

10. City of College Station Asset Inventory

11. City of College Station Asset Management

12. City of College Station Asset Management – Contract Mgmt

13. City of College Station Asset Management – Contract Mgmt

14. City of College Station Asset Management – Reporting …. And servers, printers, rugged laptops,…….

15. City of College Station Asset Management – Contract Mgmt

16. City of College Station Asset Management – Contract Mgmt

17. City of College Station Asset Management – License Mgmt

18. City of College Station Asset Management – License Mgmt

19. City of College Station Asset Management – License Mgmt

20. City of College Station Asset Management – License Mgmt

21. City of College Station Asset Management – License Mgmt

22. City of College Station Asset Management – License Mgmt

23. City of College Station Asset Management – Usage Reports

24. City of College Station Applications - Bundles

25. City of College Station Applications - Bundles

26. City of College Station Applications - Bundles

27. City of College Station Summary of savings • Machine rebuild or replacement turnaround • Software installation put in the hands of the users • Instant reporting of environment devices and their attributes • Device warranty tracking • Instant reporting of inventory original cost • Software maintenance agreements tracked intelligently • License records stored for easy compliance checking. • Application installations

28. City of College Station Questions? • Thank you for your time