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Process O ptimization in Public Administration

This project focuses on coordinating and optimizing processes in the public administration sector, specifically related to life-events such as birth, marriage, and employment. It involves analyzing processes, creating business architectures, and implementing innovations to improve service delivery for citizens.

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Process O ptimization in Public Administration

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  1. ProcessOptimization in PublicAdministration PublicAdministrationSection Ministry of Interior, Slovakia

  2. Processoptimizationin PA – coordination in practice

  3. Life-eventsCatalogue - Business Architecture • Business level • Legislation • Institutions • Participants • Startingaction • Endingaction • Fees • Time-frame Businessman 1. Life-eventgroups State NGOs Citizen 2. Life-eventCategories Citizenship Foreign Transport Housing Health and Social Defence and Security Interests Employment Family Justice Education 3. Life-events Childcare Birth of Child Marriage Heritagesettlement Death of relative Divorce 4. Processesforeachlifeevent Issuance of marriagecertificate Marriage Applicationformarriage Process level 5. Sub-Processesforeachlifeevent Applicationcheck Requestadditionalinput Formalcontrol 6. End services– business services Technical level 7. Applicationservices (IT Architecture) 8. Infrastructureservices (Technologicalarchitecture)

  4. Life-event: Birth of Child(parts of catalogue) Example: Setting scope of project For planning activities in reform proposals it is necessary to set up scope of optimization of PA. The goal is definition of relevant group of processes and related life-events, that will be part of process analysis 2. Construction permit (use of filters and group of processes) legend: Life event Processes in life-event Legislation Section Paragraph

  5. Benefits Complex process view of PA institutions, based on legislation Each process that is done by institutions is attributed to specific life-event Structured look on setting the scope of projects for process improvement Regulatory impact assessment of policy and its impact on service delivery for citizens (RIA) Create business architecture for optimization of IT Foundation for creation process maps, reform proposals and feasibility studies Create environment for sustainable process management in PA after OP EPA

  6. Project activities   • Creation of business architecture of processes in PA in relation to life events • Creation of methodology of process optimization in public administration • AS-IS analysis of processes, competencies and management system in public administration organizations • Design and implementation of innovated processes • Measurement, assessment and improvement of processes • Realization of international internships, visits and conferences • Education of PA employees when implementing innovated form of work (estimated number of employees -12000)

  7. WHO? Center for methodological management of process optimization Center for methodological management of process optimization Group of experts (10) Director Head methodologist Head of process teams Coordinator of education Measurement and assessment Process teams Life event manager Process specialist Process analyst Data analyst (6)

  8. Thank you for your attention amj.svs@minv.sk

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