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Driving Impact: Keys to a Successful Informer 5 Rollout

Learn how to ensure a successful rollout of Informer 5 with this impact statement-driven approach. Understand the full impact to your organization, set achievable goals, and drive behavior change for maximum results.

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Driving Impact: Keys to a Successful Informer 5 Rollout

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  1. September 12-14, 2018 Raleigh, NC

  2. Ways To IMPACT Your Informer 5 Rollout Chris Kennedy InTempo Software Chris.kennedy@intemposoftware.com www.intemposoftware.com

  3. How Is Your Informer 5 Rollout Going? • Have you started yet? • How will you know if you are successful? • Do you understand the full impact to your organization? Maybe an Impact Statement can help!

  4. A little about InTempo Software • We have been a business partner with Enrinsiksince 2012 • We resell Informer to our heavy equipment rental customers as an add on to our ERP software • Currently have approximately 55 customers running Informer 4 • Love Informer 4 but have some challenges • Customers have hard time understanding our data structures • Moving more and more to dashboards and visuals – very resource intensive in most cases • Internal Support – limited support group that understand how to support Informer 4

  5. Rolling Out Informer5 – What is Success? • Informer 5 – Not just anupgrade! • New/improved concepts– more visually oriented, notion of data sets presents features • Better security/team/communication focus • Migration could be a significant challenge for us • Need to gain customer and organizational support for successful migration • Need achievable goals and objectives • Need to understand all of the groups involved • Will require learning – new concepts, new technologies All of this requires that you start with a Vision of what success looks like!

  6. ToolBox: Start with an Impact Statement • What is an Impact Statement? • Template for understanding impacts to various groups related to product • Provides a starting point for understanding/driving changes in behavior • Focused on Customer/End Users • Why should I use an Impact Statement? • Helps show the value/benefit of the tool to customer and organization • It can help drive other key planning/documentation efforts related to implementation • It can help outline key assumptions related success andend use of the product

  7. Elements of Impact Maps • Goals • Achievable Goals • Be Specific • Users/Actors • Who is involved • More than just end user • Impacts/Changes • What behavior do you want to change • Deliverable • Products to be delivered

  8. InTempo Informer 5 Impact Map

  9. ToolBox: Use Impact Statement to Drive Other Things

  10. RealWorld Results: Our Informer 5 Rollout • Started project in November 2017 • In January 2018 put project on hold to customers to wait for multi-tenant version • Use of Impact Statement allowed us to quickly recognize areas that were not going to be successful • Allowed us to reprioritize resources to work on training and internal aspects of rollout • Resuming customer rollouts this fall • Impact Statement had an impact

  11. Conclusion • Will you make an IMPACT with your Informer 5 Rollout? • Use an Impact Map to help! • Resources: • www.construx.com • www.pmi.org • www.impactmapping.org • chris.kennedy@intemposoftware.com • www.intemposoftware.com

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