Oshkosh / Fond du lac Patient Service Market

1. Oshkosh / Fond du lac Patient Service Market Student / Faculty Orientation Site Specific

2. WelcomeWe hope your clinical experience with us will be a rewarding one.

3. Fox Valley Health Care Alliance Our Placement Process Starts Here FVHCA.ORG

4. FVHCA.ORG School Coordinators Clinical Placements College Students Undergraduate Students Graduate Students Job Shadows Career Experiences

5. Who we are

6. 5 Regions • North Wisconsin • Central Wisconsin • Greater Milwaukee South (GMS)/South Wisconsin & North Illinois • Central Chicagoland • South Chicagoland & Central Illinois

7. NORTH WISCONSIN Greater Green Bay, Manitowoc, & Marinette L - Aurora BayCare Medical Center P - Aurora Medical Center Manitowoc County Oshkosh & Fond du Lac Q - Aurora Medical Center, Oshkosh

8. OURPURPOSE We help people live well.

9. OURVALUES EXCELLENCE– We are a top performer in all that we do. COMPASSION– We unselfishly care for others. RESPECT – We value the unique needs and preferences of all people.

10. OUR PRIORITIES Expand Access Transform Care Delivery Attract and Retain the Best People Accelerate Innovation and Partnership Enhance the Consumer Experience

11. FVHCA Requirements for Placement

12. FVHCA Requirements • School coordinators must ensure all FVHCA.org requirements are met prior to starting a placement experience with us. • FVHCA Health Requirements • Including FVHCA Hepatitis B Documentation Form • Background Check Information • Including an annual Background Disclosure Form (BID) • View FVHCA Orientation Modules • Sign FVHCA Forms A, B, & C All FVHCA Requirements & documentation should be housed on the school end & available upon request. School coordinators send the FVHCA Required Information Form (RIF) for Undergraduates or Graduate Placement Form, when all FVHCA requirements are met.

13. Site Specific Requirements for Placementhttps://medicalprofessionals.aurorahealthcare.org/nurses/student-system/central/oshkosh.asp

14. Orientation Checklist Before you start your clinical or student experience at our sites, Print the appropriate orientation checklist Aurora Undergraduate (Hospital) Student Orientation Checklist Aurora Undergraduate (Clinic) Student Orientation Checklist Aurora Graduate Student Orientation Checklist 1. Bring to your first day of clinical/experience 2. Review with your instructor or preceptor 3. Sign and Return to Barb Bloch in the AMCO Education Department via interoffice mail

15. Before you start • Our patients may not recognize the difference between our regular caregivers and students • Before starting review the following policy: Caregiver Appearance Policy • This policy tells you what you can or cannot wear, grooming, fingernails, piercings, tattoos, etc.

16. Before you start • Aurora is a smoke free organization • Smoking is not permitted in buildings and/or on the facility property • Those that choose to smoke must leave the campus or the property

17. Before you start • There are no firearms, handguns, or weapons • allowed in any of Aurora facilities • Must be locked in car • If firearm or handgun found, security is notified – • they will keep locked in secure location • (if security is on premises)

18. Before you start Use of Personal devices during Work Time Team Members & Students with a personal cellular phone, iPad, PDA or other mobile electronic equipment must follow department guidelines in utilization of these devices during work time. Most patient care areas will prohibit the use of devices and require they be kept in a separate area (break room, locker room, etc.…) Team Members & Students should not be using Twitter or posting status updates on LinkedIn, FaceBook, MySpace or personal websites during clinical time.

19. Fremont Neenah Omro Ripon Wautoma Winneconne For other Aurora facilities, see aurora.org/students Directions & Locations Oshkosh Hospital Oshkosh Clinics Oshkosh Doctor’s Court Location Oshkosh Jackson Street Location Fond du Lac Clinics North Fond du Lac Lomira Greenville The following facilities are located in the Oshkosh/Fond du Lac Patient Service Market and are part of the Fox Valley Health Care Alliance Click here for Facility Search and Directions

20. Park Here Parking Click here for a MAP of our Oshkosh facility Oshkosh campus, the hospital entrance is in the rear of the complex, clinic is in the front A piano is located in the hospital lobby; staircase in the clinic Yellow lines are for our guests and patients Park between white lines, farthest away from the entrances

21. Badges All students & instructors must be identified with a badge Aurora requires all students and instructors wear a school issued ID Undergraduate Students (and Graduate Students without a school issued ID) must also wear an Aurora student badge. These can be picked up at the HR department, located on the 2nd floor of the main hospital, between the hours of 8:30-4 pm OR by calling (920) 456-7238 Faculty and SRNA badges can be picked up in the Security Department, located on the main hospital floor OR by calling (920) 456-7020 Kindly return all Aurora badges after your clinical rotation.

22. Patient Experience

23. Patient Experience Our goal is patients first, always We believe that patient’s rights and responsibilities are an integral part of healthcare Click here to review our patient’s rights and responsibilities

24. Patient Experience • Aurora is Committed to Service and Diversity • We have access to interpreter services • Contact the department or house supervisor if you need their services • We offer many Complementary Services • Healing garden • Massage therapy • Pet therapy • 24/7 family visitation • Special dietary requests • And more

25. Patient Experience Please Remember to AIDET + PROMISE: • Acknowledge the patient by knocking first, saying hello • Introduce yourself and your role as a student • Duration: discuss how long a procedure, an interaction, assessment, a test, or results may take • Explain the purpose of your visit and what you will be doing • Thank the patient for their time and close with “is there anything else I can do or get for you?” • Promise: offers the patient a commitment to excellent care

26. Patient Experience AIDET + Promise • Introduce —Introduce yourself, your skill set, your professional certification • Duration— Duration of your shift, when will you be back, how long will they sit in their chair, when will they get their am cares, etc. • Explanation — Explain step by step what will happen, how to contact – call light, make sure questions are answered, steps in an activity.

27. Patient Experience AIDET + Promise • Thank You —Thank the patient, for cooperation, for honesty about pain or feelings. Thank the family for assistance and being there to support the patient. • The Promise–Make a statement of your personal commitment to the patient’s care and experience.

28. Patient Experience Other TIPS • Always wear a name badge • Show respect, provide dignity and privacy • Think about how you would want to be treated if you were a patient • While you are here, you are part of the team

29. Safety

30. SafetyWe want you to be prepared in any of our Aurora facilitiesWe use plain language alerts for situations where we may need to act fastNumbers to call:5911 at Oshkosh Facility9-911 for Other Outlying Facilities22 at Fond du Lac clinic8111 at Neenah Clinic

31. SafetyWe want you to be prepared in any of our Aurora facilitiesIn order to practice safely at our facilities, it is essential that you know alerts that may be announced overheadEmergency Preparedness plans can be located in each departmentBe sure to locate and review the plan when you arrive

32. SafetyWe want you to be prepared in any of our Aurora facilitiesIf you are exposed to any hazardous chemical, be sure to know how to locate the SAFETY DATA SHEETS (SDS)Located online, ask any Team MemberGuidance on how to protect yourself, for care following an exposureGuidance on how to clean a spill

33. SafetyWe want you to be prepared in any of our Aurora facilitiesBlood SpillContact Environmental Services (ES) Hospital: Notify the House SupervisorA Blood Spill Kit is required for clean upDo not pick up broken glass with hands.Use a dustpan or tongs & place in a sharps container.

34. SafetyWe want you to be prepared in any of our Aurora facilitiesIf you are exposed to a spill, needle stick, or any other injury during your experience:Notify your instructor or preceptorIMMEDIATELYNotify the department Supervisor or Manager ANDthe Employee Health NurseReport to Urgent Care or the ED (after hours)for evaluationAn incident report will need to be completed

35. SafetyWe want you to be prepared in any of our Aurora facilitiesGownsOver the Head Stylewith Thumb LoopWristsWatch the VideoRight ClickPreview

36. Disposing of Waste

37. WasteWe want you to be prepared in any of our Aurora facilitiesHealthcare workers generate a lot of wasteKnow where to throw:Hazardous-infectious waste Pharmaceutical wasteChemotherapy wasteSharpsRecyclables

41. Resources We want you to be prepared in any of our Aurora facilitiesAssistance locating Resources or Policies & Procedures ASK any of the following: Instructor or Preceptor Onsite Librarian, David Ruby X7039 Internal Computers, with network access Patient Education

42. Resources We want you to be prepared in any of our Aurora facilities Be sure to ask our caregivers questions Don’t do something you have not been trained or are prepared to do Your instructor or preceptor should guide your experiences This is your time to learn so be sure to ask for experiences, jump in when you are able If you are not sure if you can do something, Always ask

43. You are almost done!

44. Finishing Up Back on the FVHCA Site Specific Aurora Oshkosh/ FDL Page: REVIEW: • Helpful Information Before You Start Links • Print ONE Orientation Checklist to Bring on Your First Day • Complete Student / Faculty Specific Links and Forms, As Applicable All FVHCA Requirements & documentation should be housed on the school end & available upon request. School coordinators send the FVHCA Required Information Form (RIF) for undergraduates or Graduate Placement Form, when all FVHCA requirements are met.

45. Finishing Up Thank You and Welcome to Advocate Aurora Health Care – Oshkosh / Fond du lac Market Area! For questions, please contact Barb Bloch, Clinical Nurse Educator and Student Placement Coordinator Barbara.bloch@aurora.org (920) 456-7795 For URGENT concerns or requests, please contact: Aurora Medical Center, Education Department 855 N Westhaven Drive Oshkosh, WI 54904 Office: (920) 456-7196 or (920) 456-7795 Fax: (920) 456-7348

46. We hope you have a wonderful experience in our Oshkosh / Fond du Lac Market Explore Career Opportunities at: https://www.aurorahealthcarecareers.org Welcome to Advocate Aurora!