Presented by: Cheryl Caldwell USGS Collaborative Action and Dispute Resolution Office

1. Conflict Management For Teams: A guide for designing Team InterventionsInteragency ADR Working GroupBrown Bag SessionTuesday, April 7, 2009 Presented by: Cheryl Caldwell USGS Collaborative Action and Dispute Resolution Office

2. Objective • Utilizing an experiential format, share tools and resources for facilitating team interventions. • Upon completion, participants will be able to draft a team intervention framework, tailored to meet their clients needs.

3. Conflict Management For Teams: Team Intervention • Basic Requirements and Suggestions • Allow adequate time for preparation and pre-work ( i.e., assessments, interviews, planning meetings with client) • If possible, work with a co-facilitator to maximize intervention experience • Practice/Create opportunities to try your design • Notebook/scrapbook: (Agenda’s, tools, evaluation, tips, techniques)

4. Conflict Management for Teams: Tools and Skills • Facilitation • Training (Adult learning styles) • Group Dynamics • Consult with client and participants • Flexibility

5. Conflict Management for Teams: Team Intervention Steps • Pre-work/Preparation • Building the framework • Gaining team insight • Visioning • The Meeting: Discussion/ Next steps/Actions • Evaluating team success

6. Pre-work/Preparation • Individual interviews: What’s most important/What does success look like? • Surveys (e.g. Zoomerang, Survey Monkey) • Introduce Assessments Tools (MBTI, DISC etc.) • Agenda Planning/Development • Coordinate logistics/meeting room set up

7. Building the Framework • Establish ground rules/guiding principles • Connect to the mission of the team and/or organization • Introduce a decision module that encourages collaboration and consensus • Review team expectations for the session

8. Gaining Insight • Select an assessment tool that will allow individual and team insights. (Note: Some assessment tools may require certification) • Include a “mini” assessment session to foster enhanced understanding.

9. Visioning • What are the successes? (Celebration) • Envision how team members want to engage each other. • What do they want more of ? • Use facilitation skills/tools to aid their conversation.

10. The Meeting: Discussion/Next Steps/Actions Present common themes/prioritize Be prepared to facilitate group discussion Use facilitative tools to foster and enhance dialogue: • Gallery walk, Clock/Appointment Exercise, Open forum: Talking stick • Facilitate next steps/actions • Create a team agreement for signature

11. Evaluate Team Success • Facilitate discussion on how the team wants to evaluate their progress. • Make the evaluation process a team commitment to be included in their agreement. • When appropriate, provide recommendations of additional resources that support team goals (i.e., team coaching, training, follow up retreat).

12. References and Resources • Teams That Click, Harvard Business School Press,2004 • Appreciative Team Building, Whitney, Trosten-Bloom, Cherney and Fry, 2004 • Facilitating with Ease, Bens, 2005 • Overcoming The Five Dysfunctions of a Team, Field Guide, Lencioni, 2005

13. Contact Information Cheryl W. Caldwell, Program Manager USGS-CADR, Reston, Virginia 703-648-7469 (Office) ccaldwell@usgs.gov Terry L. Scruggs, Collaboration Specialist USGS-CADR, Norcross, Georgia 770-409-7752 tscruggs@usgs.gov Department of Interior Office of Collaborative Action and Dispute Resolution Washington, DC Website: www.doi/cadr