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M-PESA Paybill service C2B

M-PESA Paybill service C2B. What is available in M-PESA?. Cash In Cash Out

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M-PESA Paybill service C2B

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  1. M-PESA Paybill serviceC2B

  2. What is available in M-PESA? Cash In Cash Out Over 20,000 agent outlets countrywidePerson 2 Person TransferKShs. 596 Billion (USD 5.27B)transferred since launch (Sept 2010)Airtime Top-UpFlexi Value anywhere you areBill PaymentOver 500 Pay Bill PartnersATM Withdrawals24/7 accessOver 650 ATM’s connected countrywide Social/Salary Paymentsover 120 bulk paymentPartnerships Partnerships with Oxfam, Concern worldwide and other NGO’s

  3. Why Mobile Money Transfer? Only 20% of Kenyans have bank accounts but many more have access to a mobile phone & the gap is widening Addressable Mobile Market Banked Population

  4. Growth of M-PESA Cash In Cash Out Over 26,000 agent outlets countrywideOver 13.6M active customers Person 2 Person TransferOver Ks. 45B transferred monthlyAirtime Top-UpFlexi Value anywhere you areBill PaymentOver 500 Pay Bill PartnersATM Withdrawals24/7 accessOver 650 ATM’s connected countrywide Social/Salary PaymentsOver 120 bulk paymentPartnerships Partnerships with Oxfam, Concern worldwide and other NGO’s

  5. M-PESA PAYBILL The Product

  6. M-PESA Paybill • This is a service that allows registered M-PESA users to pay bills through their M-PESA enabled Safaricom lines. KEY OBJECTIVES • Beneficiaries to access their funds faster • To reduce cost of processing payments • To reduce payment processing time • To increase security BENEFITS OF M-PESA PAYBILL • To the Organization • Customer Convenience • Low cost • Real time collections • Secure platform • Compatibility to handle large volumes • To beneficiary: • Fast • Safe • Affordable • Convenient • Availability • Free to register

  7. Application Process • Required Documents • Service Request Form • Utility Application form • KYC Documents

  8. Application Process

  9. X-DP200 confirmed Ks3250 sent to CCN for account ABC123456789 on 29/6/08 at 2.26 PM New balance Ks1750 Pay bill 600600 Account ABC123456789 Ks3250 OK Back Enter PIN **** Enter amount 3250 Enter account no. ABC123456789 Enter business no. 600600 Customer Experience

  10. Schematics Business Offices 3 4 Pay Bill No. A/c No. 5b 2b 5a Short Code 2a 1 Financial Information System

  11. Schematics • Customer makes balance query to a short code XXXX (alternative the business may decide to “push” the bill monthly) • Query received and processed by the organization’s FIS and returns the balance due to the customer • Customer makes the payment through M-PESA • M-PESA record received by the business and is processed by the FIS • FIS updates customers records and sends an sms to the customer informing him of his new account balance

  12. Business Experience • Each Pay Bill client will have a unique business number • Each Pay Bill client will operate 3 different M-PESA accounts • Utility account – this reflects all customer payments • Charges paid account – this indicates amounts owed to Safaricom • M-PESA account – this is the interface between the Pay Bill’s utility account and Safaricom

  13. Sample of web utility a/c • The business can monitor amounts deposited on line and can also have this report in either PDF or Excel

  14. Sample Utility Account Report • The business can generate reports in PDF or export them in an excel format • The business can engage a third party to automate the process and come up with an end to end solution

  15. Sample of Business Terminal • The business can also generate reports from a modem and export them in a csv format

  16. Sample of Web Based Charges Account

  17. Float Transfer • The Business will identify two or more Operators who will be responsible for transfer of float from the utility account to the M-PESA account • The 1st operator creates the transaction • The 2nd operator confirms the transaction • The request will then be visible to Safaricom • The business will initiate an EFT to their registered bank account, this will take effect within a maximum of 48 hours • Minimum EFT amount Ks. 50,000

  18. Customer Transaction Limits • Per transaction Kes 70,000 • Per day Kes 140,000 • Per account Kes 100,000

  19. Issues to Consider • Integration of M-PESA into the current payment processes • Associated costs of integration • Tariff– who pays? • Authority and responsibility relationships

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