Sycamore Hills Golf Club

1. Volunteer Training Sycamore Hills Golf Club

2. AGENDA • Welcome and Introductions • General Championship Information • Fact Sheet, PGA TOUR Infographics • Players • Schedule of Events • Volunteer Information • Uniforms & Credentials • Parking • Course Map • Volunteer Headquarters • Emergencies • Volunteer Handbook • Committee Break Outs

3. INTRODUCTIONS Championship Staff Tournament Director Duke Butler IV Tournament Manager Sally White Director of Bus. Development Brett Heltne Operations Manager Joerdan Simpson Operations Manager George Shaw Sales & Marketing Assistant Cierra Svantner Volunteers & Tickets Assistant Lana Derevyashkina Operations Assistant Andrew Quintrell Committee Chairs

4. FACTS DATES August 25th- August 31st ATTENDANCE More than 30,000 expected COMMUNITY IMPACT Economic impact of $3-5 million FIELD/FORMAT 72-holes, stroke play over 4 days TELEVISION Live TV coverage – Golf Channel CHARITY Evans Scholar Foundation VOLUNTEERS 400+ WEB SITE www.hotelfitnesschampionship.com

7. PLAYERS • Top 75 from the Web.com Tour • 1 Carlos Ortiz 14 Daniel Berger • 2 Andrew Putnam 15 Jonathan Randolph • 3 Zack Sucher 16 Max Homa • 4 Justin Thomas 17 Steve Wheatcroft • 5 Alex Cejka 18 Mark Hubbard • 6 Tony Finau 19 Byron Smith • 7 Blayne Barber 20 Jason Gore • 8 Andres Gonzales 21 Bill Lunde • 9 Jon Curran 22 Roger Sloan • 10 Adam Hadwin 23 Ryan Armour • 11 Steven Alker 24 Sebastian Cappelen • Cameron Percy 25 Kyle Reifers • 13 Derek Fathauer

8. PLAYERS 126-200 on the PGA TOUR FedExCup points list 132 Jonathan Byrd 141 Trevor Immelman 159 Sean O’Hair 184 Lucas Glover 200 David Duval 217 Patrick Cantlay

9. SCHEDULE OF EVENTS

10. UNIFORMS • $50 Package • 2 Logoed Callaway Golf Shirts • 1 Hat or Visor • 1 Volunteer Credential • 1 Weekly Ticket for guest entry • Catered food and drinks on days you volunteer • Khaki pants, shorts, skorts, etc. • Comfortable shoes, no metal spikes • Don’t wear your uniform if you are not working • Volunteers are encouraged to bring their own water bottle

11. CREDENTIALS • Wear your credential at all times • Credential valid everyday! • You are encouraged to attend on days you do not work • General spectator rules apply when off duty • Credentials are in your volunteer packet which will be distributed in your committee break-out session

12. PARKING

13. COURSE MAP

14. VOLUNTEER HEADQUARTERS • Located in Lot P – near the main entrance • 6 or 6:30 am – 10:00 a.m. Breakfast & Coffee served • 11:00 am – 2:00 p.m. Lunch served • Check in for your shift • Please eat before or after your shift • Please only eat on days you work

15. EMERGENCIES Course Evacuation • Weather warning signs • One long note – play suspended • Two short notes – resume play • See packet for info on Remind App to subscribe to receive text alerts for weather related updates. • Medical Situation • Find a hole captain, Walking Scorer or rules official • Provide specific location and type of problem • Medical tent located near the driving range/lower level of parking lot

16. CELL PHONE POLICY • Cell phones are permitted on-site: • Walk away from the ropes to place or take calls, email or text • No pictures/video Thursday-Sunday • Phones must be on silent or off when near play • Violators may be asked to leave the grounds • Be respectful of the players.

17. COMMUNICATION STRUCTURE Championship Staff Committee Chairs Volunteers Please communicate with your assigned chairperson about any schedule changes. The volunteer services desk will be staffed each day in VHQ. Please let us know if you have any questions!

18. VOLUNTEER HANDBOOK • Electronic in 2014, view it on the volunteer page! • Pick up a pairings guide for the course map • If you don’t know the answer, try to find it!

19. MARSHAL ROLES • Crowd Control - allow players to compete w/o distraction • Stand, face the crowd, hands raised • Restrict movement around the greens • “Quiet Please” and signs • Cell phone policy - Look spectators in the eye and remind them of the cell phone policy before players approach your area • No photos/video Thursday-Sunday

20. MARSHAL ROLES • Ball Spotting – GOAL: never lose a golf ball! • Tee Box will have directional paddle or use hat to signal direction of tee shot • Landing area will mark any errant shots with a flag so it is easily found as the player approaches • Chairs will be placed near where spotters should be positioned, off the fairways

21. MARSHAL ROLES • Crosswalks – provide a clear path for players and caddies, make sure spectators can cross holes safely and without distracting players • Crosswalks will be marked and may have drop ropes to hold crowds back • Actively monitor crosswalk signaling to spectators when they may proceed • Use good judgment when to let spectators cross • Act as an additional ball spotter when crowds are absent

22. MARSHAL TRAINING • Best Practices • Do not initiate conversation with players/caddies • No autographs while on duty (must be outside the ropes) • Use directional paddle on tee • Reminders • Do not touch a player’s golf ball • Do not try to give advice or a ruling • If necessary, assist in moving a rope when directed by a caddie or player • Never move a hazard or OB stake

23. MARSHAL TRAINING • Check in at the VOLUNTEER SERVICES DESK in Volunteer Headquarters EVERY DAY (15-30 minutes before your shift), then proceed to your assigned hole. • You will be given the location to meet your Hole Captain or your position assignment on the hole. • Hole Captains or a Marshal supervisor will check to make sure you are properly placed on the hole.

24. BREAK OUTS PACKET PICK-UP • Gym All Holes not listed & Rovers • Room 155 Hole 13 and 14 • Room 138 Hole 2 and 3 • Room 139 Hole 11 and 12 • Room 153 Hole 17 & 18 • Room 136 Hole 15 • Room 160 Hole 9 • Room 141 Uniform Distribution

25. Thank You!