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Newgen Digital Transformation …

Newgen Digital Transformation …. Better Business through Improved Operations. Return on Investment- 135% *Study done by Deloitte for one of Newgen Customers. Exception- Missing Documents. Digital Transformation. Omni Scan. Phase -1. Physical Document. Secured Storage.

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Newgen Digital Transformation …

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  1. Newgen Digital Transformation … Better Business through Improved Operations

  2. Return on Investment- 135% *Study done by Deloitte for one of Newgen Customers

  3. Exception- Missing Documents Digital Transformation OmniScan Phase -1 Physical Document Secured Storage OmniDoc Server Scanned Documents along with Indexed Data is Uploaded to OmniDocs (Document Management System) Newgen Enterprise Scanning Solution Scanned Document Phase -2 Approval Monitoring, Tracking & Reporting Verify Document Email Document Approval Online Archival Physical Document Discrepancy Resolution Approvals for Scanned Documents along with Exception Handling (Omni Flow) & Monitoring (BAM)

  4. Newgen Overview Offices • Products in Enterprise Content Management, Business Process Management and Customer Communication Management. • No 1 in India. • Global footprint in 50 countries • 1200 people strong 20 years old organization • 40 Patents for its own products India USA Canada UAE Singapore 2011 Wave Report for DOCCM (Document Output for Customer Communication) BPM and ECM MQ recognition 2011 Market Share Report DecisionMatrix for BPM, 2011“Top 3 Value for Money BPM Vendor” 2011 Market Share Report 2013 Global Software Leaders Report

  5. Some of Our Prestigious Customers Banking & Finance Insurance BPO & Shared Services Telecom Others

  6. Common Thoughts on top of your mind Optimize Channels, Maximize ROI Acquire & retain Customers, Customer Life time Management Tap Hidden Market Potential. Growing Customer Expectations. Customer Loyalty Boost Retention rates More Personalized Services

  7. Risk of damage or loss, when files are physically moved between locations Uniform Distribution of work Pain Areas – Process Management Exception Handling Leakage of Information & Duplication Costs Real Time Monitoring (Current status of data or resources)

  8. Newgen Product Suite

  9. Advantage of Digital Transformation As Is Process Digital Transformation Value Adds Executive at Branch Visibility at Head Office Fill in Forms/Generate Document Index the documents Send Physical Files to Centre Documents scanned and uploaded Exceptions handled at this stage Reduction in Turn Around Time Head Office Image Assisted Data Entry Automatic escalations Check documents for Completion Courier documents to Central Head Office Parallel Routing Verification becomes easier Images sent to Central Head Office No Physical movement for resolutions Rule based Routing Validations & Checking the details Approval Process Exception Management Can view electronic images for reference Process Process Monitoring Automatic Document Archival Update the Process Online Automatic Archival of Documents Initiate the Process Manual Document Handling SLA Management

  10. Newgen Phase I Solution Approach

  11. End To End Newgen Solutioning –Phase I Scanning (OmniScan) Powerful Document Scanning Support & Simplified integration with DMS and Workflow solutions Archiving (OmniDocs) • Centralized Conceptual Document Repository with various operations • & • Secured User & Rights Management Physical Tracking Of Documents (RMS) Physical Document Tracking with Retention and disposition Policies & Ensuring Regulatory Compliance

  12. Newgen Enterprise Scanning Solution OmniScan Screen Indexing Parameter Document Image Viewer Starting New Job Initiating For New INI Document Type Section

  13. IMAGE ASSISTED DATA ENTRY BENEFITS Image Zone Highlighting Automatic Scrolling of Image Data extraction from zones for automatic indexing

  14. Newgen Enterprise Scanning Solution OmniScan Screen Indexing Parameter Document Image Viewer PROPERTIES OF THE DOCUMENT INCLUDING DATACLASS DETAILS Starting New Job Initiating For New INI MOVING DOCUMENTS TO ONE FOLDER TO ANOTHER FOLDER Assign To File Plan REPORT GENERATED AFTER EXPORTING DOCUMENT CHECKING THE DOCUMENT AFTER DOING OPERATIONS ON IT Document Archived in OmniDocs DOCUMENT EXPOTED TO NEWGEN DOCUMENT MANAGEMENT SYSTEM VERSIONING OF ELECTRONIC DOCUMENTS DOCUMENT EXPORTED TO NEWGEN DOCUMENT MANAGE EXPORTED Folder Hierarchy SHARING OF THE DOCUMENT DOWNLOADING THE DOCUMENT FROM OMNIDOCS Document Type Section Document In RMS PRINTING & LINKING OF THE DOCUMENT Assigning this particular document to RMS File Plan MAKING DUPLICATE COPY & AUDIT LOG OF THE DOC RECORD MANAGEMENT SYSTEM ALARMS & REMINDERS

  15. Newgen Phase II Solution Approach

  16. End To End Newgen Solutioning - Phase II Scanning (OmniScan) Workflow automation (Omni Flow) Business Activity Monitoring – Real Time Reports Archiving (OmniDocs)

  17. OmniFlow Server Various Initiation Inputs Vendor Portal NEWGEN WEB FORM CONNECTOR Online Portal/Vendor Portals NEWGEN MAIL CONNECTOR OMNISCAN STANDARD FEATURE NEWGEN PRINTER CONNECTOR NEWGEN INTEGRATION CAPABILITY NEWGEN E MAIL CONNECTOR

  18. Newgen Phase II Implementation Approach Document Type Indexing Parameter- Meta Data – Serial Number Newgen Enterprise Scanning Solution OmniScan helps Organizations to fulfill Document Scanning & Document Archiving Document Type Section

  19. Newgen Phase II Implementation Approach Configuring for automated OCR extraction

  20. Newgen Phase II Implementation Approach Exporting Document to Newgen Enterprise Business Process Management Solution OmniFlow Newgen Product Suite is tightly integrated for efficient effect

  21. Newgen Phase II Implementation Approach Workitem generated in OmniFlow Report Generated after scanning. Details about document is mentioned in report.

  22. Newgen Phase II Implementation Approach FORM ASSOCIATED DOCUMENT ASSOCIATED Document is exported to BPM Solution- After Scanning Solution OmniFlow End User Screen QUEUES LOGIN TO OMNIFLOW After Scanning the workitem 20 in Courier Agent Queue User Id & Password Details OMNIDOCS BAM FILTER ADVANCED SEARCH

  23. TO DO LIST

  24. Mail Sent to Configured Mail Id

  25. Omni Docs - Repository Folder Hierarchy Documents are stored in Document Management System

  26. OmniDocs - Search Save Search Criteria for Frequent Usage Select Data Class Select Search Criteria Search Result

  27. Newgen Document Viewer Omni Docs- Annotation Annotations operated on Document Notes Sections for adding some important note with the document Details of Document which includes dataclass details

  28. PROPERTIES OF THE DOCUMENT INCLUDING DATACLASS DETAILS Operations on Documents MOVING DOCUMENTS TO ONE FOLDER TO ANOTHER FOLDER CHECKING THE DOCUMENT AFTER DOING OPERATIONS ON IT VERSIONING OF ELECTRONIC DOCUMENTS SHARING OF THE DOCUMENT Document Checked DOWNLOADING THE DOCUMENT FROM OMNIDOCS Operations for Document PRINTING & LINKING OF THE DOCUMENT MAKING DUPLICATE COPY & AUDIT LOG OF THE DOC ALARMS & REMINDERS

  29. Business Activity Monitoring Step-1 Combine data from Multiple Source Step-2 Define Metrics& KPIs Step-4 Real-time Monitoring Tracking & Alerts Step-3 Personalizing Dashboard & Alerts Process Database Applications REAL TIME MONITORING ON BAM Events

  30. To Sum it up • Greater focus on value add task • Leverage on best cost-quality model • Leaner operations • Greater focus on business • Highly productive organization • Greater compliance & governance • Adoption of right and optimized processes • Reduced training time and costs , Quick on-boarding • Faster expansions Optimize • Timely access to information • Improved use of information • Greater collaboration • Associated cost benefits Centralize Standardize Automate • Leaner operations • Greater control on operations • Effective use of resources • Substantial cost benefits • Faster turn around times • Greater compliance • No redundancies • Elimination of non value add tasks • Improved cost of operations Digitize

  31. Case Studies

  32. 135% ROI achieved over 3 years • Challenges: • Reduction in Bill Payment Cycle • Auditory Compliance • Cost Reduction • Efficient utilization of capital assets and infrastructure • Tracking and monitoring of work • Process Automated: • Accounts Payable • Benefits: • Seamless integration of Workflow with SAP • Resource Optimization with a headcount reduction of 60% • Turn around time brought down from over 5 days to under 3 days • 135% ROI achieved over 3 years • Additional benefit in retrieving documents for Auditory Compliance

  33. Multi Lingual Implementation for SSC across 25 countries • Challenges: • Serving multiple entities across the globe • Developing an integrated framework with multiple ERP systems . • Country specific localized version needs • Processes Automated: • Accounts Payable • Accounts Receivable • Vendor Bills • Freight Bills • Purchase Order • Purchase Requisition • Benefits: • Centralized processing of transactionsin 3 locations for 25 countries • Major Cost Reduction of transactions • Comprehensive auditing facilities • Implementation in English and Chinese language

  34. Lets make a difference together Thank You_____________________________________________________________ Contact us to know more on Digital Transformation Newgen Software Technologies Ltd D-162, Okhla Phase-1, New Delhi , India partners@newgen.co.in Daltron Fiji, 190 Foster Rd, Walu Bay, P.O. Box 16334, Suva.

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