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Five key capabilities to improve your franchise customer service experience

As your franchise emerges, it becomes extremely challenging to gather and deliver information across all franchise location or the info you need to ensure your franchise value to your partners and to remain loyal to your brand.

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Five key capabilities to improve your franchise customer service experience

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  1. FIVE KEY CAPABILITIES TO IMPROVE YOUR FRANCHISE CUSTOMER SERVICE EXPERIENCE

  2. Discussion Outline • Automating your booking experience • Upholding consistency across the franchise network • Deliver digitalised service • Manage customers attention with automated notification updates • Consolidate customer needs with centralized knowledge system TODAY'S DISCUSSION

  3. As your franchise emerges, it becomes extremely challenging to gather and deliver information across all franchise location or the info you need to ensure your franchise value to your partners and to remain loyal to your brand. It’s time to you move to franchise CRM software for enhanced communication and support across your franchise network. As you already know nowadays, consumers expect more than what you offer them, they are placing growing value on service performance and overall experience that they earn from the service. Current studies show that by the year 2020, customer satisfaction will outgrow price and product as the main differentiator.

  4. AUTOMATING YOUR BOOKING EXPERIENCE If you’re looking begin your franchise customer experience conveniently, then try franchise software. It lets you book you field service appointments from all convenient device in just a few clicks. You can use a franchise management system integrated with real-time scheduling, that enables your clients to check the available time slots.

  5. UPHOLDING CONSISTENCY ACROSS THE FRANCHISE NETWORK The first and primary need is that a franchise can only thrive if it manages to offer an extraordinary consumer experience across the overall brand network. One of the common challenges for the emerging franchises is its inability to provide consistent service across all franchise location.

  6. DELIVER DIGITALISED SERVICE Utilizing, franchise CRM software linked to a mobile device, that enabled field sales reps to create proper estimates, authorize it with signed approval and finish the job for the client, while providing them with receipt.

  7. MANAGE CUSTOMERS ATTENTION WITH AUTOMATED NOTIFICATION UPDATES One task is assigned and booked you can provide your consumer with an appropriate time for arrival and keep them notified along the way. A franchise software enables you with an integrated platform for instant text messaging and an email notification to assure that consumers are well informed about the arrival times.

  8. CONSOLIDATE CUSTOMER NEEDS WITH CENTRALIZED KNOWLEDGE SYSTEM From a call center with upgraded customer service to an extensive information base with all the answers to general queries, a franchise CRM software helps to improve the client encounter. By consolidating all communications and responding times according to customers needs and concerns.

  9. HEADQUARTERS 6431 West Sahara Ave, Suite 250, Las Vegas, NV 89146, USA PHONE 1-800-763-3766 CONTACT US EMAIL info@meetbrandwide.com

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