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BIO FOR ED LANDAUER

BIO FOR ED LANDAUER. BIO FOR ED LANDAUER

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BIO FOR ED LANDAUER

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  1. BIO FOR ED LANDAUER • BIO FOR ED LANDAUER • Ed Landauer is an ASQ Fellow and Certified Quality Engineer. He has taught Engineering and Quality-related courses with an emphasis on Quality Engineering, Technician and Inspector Certifications for over 20 years. He has Master of Science degrees in Statistics, Industrial Engineering and Mathematics and is a Registered Professional Engineer in Mechanical, Industrial and Manufacturing Engineering. Mr. Landauer has previously served as the Section Chair for both the Portland, Oregon, Section and the Channel Cities Section in Ventura, California and is currently the ASQ Regional Director for Region 6A (Pacific Northwest). • DESCRIPTION OF PRESENTATION • The Golden Rule of Customer Service • We have all heard the expression “You only get one chance to make a first impression.” Your customer’s first contact may be in a visit to your organization site or website, a phone call with your receptionist, or an e-mail from one of your employees. So what first impression does a new customer get about your organization? In this presentation, the presenter will describe a variety of real situations that he has encountered and will discuss the possible impact they could have on a potential customer.

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