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Lecture-9/ T. Nouf Almujally

e-Business Systems Chapter 7. Lecture-9/ T. Nouf Almujally. Outline. Section 1 (Enterprise Business Systems): Cross-Functional Enterprise Applications Getting All the Geese Lined Up: Managing at the Enterprise Level Customer Relationship Management: The Business Focus. What is CRM?

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Lecture-9/ T. Nouf Almujally

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  1. e-Business Systems Chapter 7 Lecture-9/ T. NoufAlmujally

  2. Outline Section 1 (Enterprise Business Systems): • Cross-Functional Enterprise Applications • Getting All the Geese Lined Up: Managing at the Enterprise Level • Customer Relationship Management: The Business Focus. • What is CRM? • The Three Phases of CRM • Benefits and Challenges of CRM (not required) • CRM Failures (not required) • Enterprise Recourse Planning: The Business Backbone • What is ERP? • Benefits and Challenges of ERP • Causes of ERP Failures (not required)

  3. Outline Section 1 (Enterprise Business Systems): • Supply Chain Management: The Business Network. • What is CRM? • Electronic Data Interchange (not required) • The Role of SCM (not required) • Benefits and Challenges of SCM (not required) • Enterprise Application Integration • Transaction Processing Systems. • Enterprise Collaboration Systems Section 2: • Functional Business Systems summarized in Figure 7.24(required only)

  4. Learning Objectives • Identify these cross-functional enterprise systems, and give examples of how they can provide business value to a company • Enterprise Resource planning • Customer Relationship Management • Supply chain management • Enterprise application integration • Transaction processing systems • Enterprise collaboration systems

  5. Supply Chain Management (SCM) The Business Network

  6. Supply Chain Management (SCM) • Supply chain management helps a company • Get the right products • To the right place • At the right time • In the proper quantity • At an acceptable cost

  7. What is SCM ? Supply chain management: • is a cross-functional interenterprise system that use IT to integrates and automates the network of business processes and relationships between a company and its suppliers, customers, distributors, and other business partners. • SCM create a fast, efficient, and low-cost network of business relationships, or supply chain to get a company’s products from concept to market.

  8. Goals of SCM Forecast demand Control inventory Enhance company Relationships with customers, suppliers, distributors,and others Receive feedback onthe status of everylink in the supply chain

  9. What is a company’s Supply Chain? Supply Chain: • The interrelationships • With suppliers, customers, distributors, and other businesses • Needed to design, build, and sell a product • makeup the network of business entities, relationships and processes. • Because each supply chain process should add value to the products or services a company produces, a supply chain is Frequently called a “value chain”.

  10. Supply Chain Life Cycle

  11. Goals and Objectives of SCM

  12. Enterprise Application Integration • How does a business interconnect its cross-functional enterprise systems? •  Enterprise application integration (EAI) software is being used to connect major e-business applications. • EAI software connects a variety of enterprise systems by letting them exchange data. • Serves as middleware that perform: • Data conversion • Application Communication and messaging services between systems • Access to system interfaces

  13. How EAI Works

  14. Transaction Processing Systems • Transaction Processing Systems: are Cross-functional information systems that process data resulting from the occurrence of business transactions. • Transactionsare events that occur as part of doing business, such as sales, purchases, deposits, withdrawals, refunds, and payments • Online transaction processing (OLTP) is a real-time system that captures transactions immediately.

  15. The Transaction Processing Cycle

  16. Enterprise Collaboration Systems (ECS) • EC systems are cross-functional information systems that support and enhance team and workgroup: • Communication • Coordination • Collaboration • Systems may include: • Networked PC workstations • Servers • Databases • Groupware and application packages

  17. ECS Tools

  18. Functional Business Systems Various types of information systems that support the business functions of… Accounting Finance Marketing Operations management Human resource management

  19. IT in Business

  20. Read from Chapter 7 (Section 1)

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