K People

1. K People Executive Summary March 2011

2. The Context "The most important and indeed the truly unique, contribution of management in the 20th Century was the fifty-fold increase in the productivity of the Manual worker in manufacturing. The most important contribution management needs to make in the 21st Century is similarly to increase the productivity of knowledge work and the Knowledge Worker." Peter Drucker, 1999 Economist

3. Knowledge Worker's Productivity Source: IDC Research "The high cost of not finding information” • Knowledge Workers spend on average from15% to 35% of their working time in seeking informations • The information search is successful only 50% times, otherwise it can take an additional 15% in reproducing existing information • The 40% of business users can not find the necessary information inside the company intranet Almost half the time spent by Knowledge Workers seems unproductive or spent on activities that have not a direct impact on the development of company’s know-how

4. K People Project The project aimsto create anopen source software platformableto integrate withenterprisesystemstoimproveknowledgeworkers’ productivity, supporting the management ofdestructuredprocesses K People can easily: • Monitor processes and their performance in real time • Trigger events (eg. messaging, e-mail) • Identify process bottlenecks • Analyze the processes in order to max ex post forecasts • Suggest actions to be taken

5. Freedomtouse the system Process Management Monitoring Plug in Outlook HPM HumanProcess Management Plug in Sharepoint Document Management Collaboration Using the K People plug-in, the user can work with tools which he uses to work with (Outlook, SharePoint, etc.). and access to all the features for monitoring and analyzing business processes. Accessingdirectlyto HPM (HumanProcess Management), the user can work operationally on processes, activatingbehavioralpatterns and monitoringcomplexworkflowssuchas the requestingofsupport, delegationrequests, sendingreminders and collaborative decisionmaking

6. K People – Plug-in for Outlook Through an integratedOutlook plug-in, the user can choose the e-mails to be developed by K People entering the data necessary to process the communication (eg. referral process, type of communication).

7. A request’s flow with K People • … hesendsanemailtohiscolleagueapplyingtagstoitthrough the K People plug-in • The server receives the e-mail and… • The HPM processes the data and makes them available to users involved in the process and to the performance monitoring system. • … it’s sent to the K People DB • The KnowledgeWorkerneeds a colleague’s support on a processhe’s workingon… • In case ofdelays K People sendsanalertto the colleague and urge himtoanswer • The Knowledgeworker’s requestissatisfied • The colleagueanswersto the requestdirectlyfrom K People or sendingan e-mail • The other people involved in the process can see through K People the progress of the process and the communication shared. They can also exchange informations and take actions. • The e-mail is sent to the server and to the HPM thatprocessesit and returns performance indicatorsrelatedto the processes

8. HPM - Features Through the K people interface the knowledgeworker can easilyaccess : • To do list • The listofall the processesmanagedby K people • The listofhisownprocesses and their progress • Document management system including the e-mailsprocessedby HPM • The monitoring system of the performances related to the processes in which he is involved in and the performances of the various processes managed by K People

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